Retail Sales Associate

Lenskart; Bhopal; On-site; INR 150,000 - 230,000; Full time

Job summary

Lenskart in Bhopal is seeking a customer-focused retail associate to greet walk-ins, guide them to the eye check-up, and drive product recommendations.

You will maintain stock, manage the POS, ensure SOP adherence, and deliver a top-notch shopping experience while meeting sales targets and ensuring returns are controlled.

This role requires good communication, multitasking, and the ability to understand unstated customer needs, with a proactive, team-oriented approach.

Qualifications

• 12th pass required; graduates preferred.
• Strong communication and active listening skills.
• Ability to understand unstated customer needs and offer solutions.
• Excellent interpersonal and rapport-building abilities.
• Willingness to learn and adapt in a retail environment.
• Proactive, task-oriented, and customer-focused.
• Capable of multitasking and prioritizing work.

Responsibilities

• Greeting and welcoming all walk-in customers and guiding them toward the clinic to promote the free eye check-up.
• Maintaining stock counts, keeping the sales floor standards, and day-to-day tasks to deliver the best shopping experience.
• Understanding the POS system to ensure that transactions are processed effectively.
• Focused on customer satisfaction and resolving concerns, with product recommendations.
• Presenting customers with an optimal selection of products based on preferences and unstated needs.
• Achieving sales targets, eye-test conversion, returns; and following SOPs; coordinating post-sale pickups.
• Handling returns by understanding the reason and reducing return percentage; store upkeep and maintenance.
• Maintaining the store per Lenskart standards, cleaning frames and equipment.
• Ensuring security of all Lenskart equipment and preventing stock shortages or damage.

Skills

Customer service

Communication

Rapport building

Active listening

Multitasking

Adaptability

Proactive ownership

Result orientation

Education

12th pass

Graduates preferred

Job description

Role & responsibilities

• Greeting and welcoming all walk-in customers and guiding them toward the clinic to promote the free eye check-up
• Being involved in stocktakes, maintaining sales floor standards, and other day-to-day tasks to deliver the best shopping experience to the customers
• Understanding the POS system to ensure that the transactions are processed effectively
• Being dedicated to customer satisfaction and resolving any concerns that the customer has Product recommendation
• Presenting the customer with an optimal selection of products based on customer preferences Understanding the unstated needs of the customer, asking relevant questions, and picking the right time to pitch the recommended solutions
• Achieving sales Vs. Plan & SOP adherence Achieving the assigned target for sales, eye-test conversion, returns; and following all SOPs Post making the sale, coordinating with the customer for product pick-up, after receiving due communication from the warehouse.
• In case of returns, he/she is expected to understand the reason and try to resolve the same to control the return percentage. Store upkeep & maintenance
• Maintaining the store as per Lenskart standards, cleaning the frames and other equipment regularly, and ensuring there is no deviation as per the SOP
• Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store

Preferred candidate profile

• Minimum qualification: 12th pass; Graduates preferred
• Ability to build rapport and trusting relationships
• Ability to understand unstated needs of the customer and offer solutions
• Clear communication and active listening skills
• Ability to adapt to changing environment and openness to learn Proactive task ownership, result-orientation, and customer-orientation
• Ability to multitask and organize activities based on priority