Retail Sales Associate

Lenskart; Navi Mumbai; On-site; INR 180,000 - 300,000; Full time

Job summary

Lenskart in Navi Mumbai invites applications for a frontline role focused on customer service, store upkeep, and sales. You will greet walk-in customers, guide them to the eye-check facility, and ensure smooth transactions using the POS system.

You will engage customers with tailored product recommendations, uncover unstated needs, and work to hit sales targets while maintaining store standards and SOPs.

Qualifications

• Minimum qualification: 12th pass; Graduates preferred.
• Ability to build rapport and trusting relationships.
• Ability to understand unstated needs of the customer and offer solutions.
• Clear communication and active listening skills.

Responsibilities

• Greet walk-in customers and guide them to the clinic for free eye check-up.
• Maintain stock, floor standards, and daily tasks for a great shopping experience.
• Understand the POS system to process transactions effectively.
• Promote customer satisfaction and resolve concerns.
• Provide product recommendations based on customer preferences and needs.

Skills

Customer rapport

Active listening

Clear communication

Multitasking

Sales orientation

Product recommendation

Education

12th pass

Graduates preferred

Tools

POS system

Job description

Role & responsibilities

• Greeting and welcoming all walk-in customers and guiding them toward the clinic to promote the free eye check-up
• Being involved in stocktakes, maintaining sales floor standards, and other day-to-day tasks to deliver the best shopping experience to the customers
• Understanding the POS system to ensure that the transactions are processed effectively
• Being dedicated to customer satisfaction and resolving any concerns that the customer has Product recommendation
• Presenting the customer with an optimal selection of products based on customer preferences Understanding the unstated needs of the customer, asking relevant questions, and picking the right time to pitch the recommended solutions
• Achieving sales Vs. Plan & SOP adherence Achieving the assigned target for sales, eye-test conversion, returns; and following all SOPs Post making the sale, coordinating with the customer for product pick-up, after receiving due communication from the warehouse.
• In case of returns, he/she is expected to understand the reason and try to resolve the same to control the return percentage. Store upkeep & maintenance
• Maintaining the store as per Lenskart standards, cleaning the frames and other equipment regularly, and ensuring there is no deviation as per the SOP
• Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store

Preferred candidate profile

• Minimum qualification: 12th pass; Graduates preferred
• Ability to build rapport and trusting relationships
• Ability to understand unstated needs of the customer and offer solutions
• Clear communication and active listening skills
• Ability to adapt to changing environment and openness to learn Proactive task ownership, result-orientation, and customer-orientation
• Ability to multitask and organize activities based on priority