Retail Sales Associate

Lenskart; Palakkad; On-site; INR 180,000 - 240,000; Full time

Job summary

Lenskart in Kerala is seeking a store associate to greet walk-in customers, promote the free eye check-up, and guide them to the right products. You will handle stock, maintain sales floor standards, and process transactions on the POS system.

The role requires strong communication, rapport-building, and the ability to understand unstated customer needs to recommend solutions. You will work toward sales targets while following SOPs, ensuring store upkeep, security, and a positive shopping

Qualifications

• Minimum qualification: 12th pass; Graduates preferred
• Ability to build rapport and trusting relationships
• Ability to understand unstated needs of the customer and offer solutions
• Clear communication and active listening skills
• Ability to adapt to changing environment and openness to learn Proactive task ownership, result-orientation, and customer-orientation
• Ability to multitask and organize activities based on priority

Responsibilities

• Greet and guide walk-in customers toward the clinic to promote the free eye check-up
• Involve in stocktakes, maintain sales floor standards, and other day-to-day tasks for a great shopping experience
• Understand the POS system to ensure transactions are processed effectively
• Aim for customer satisfaction and resolve concerns; present product recommendations
• Pitch optimal product selections based on customer preferences and unstated needs
• Achieve sales targets and SOP adherence; coordinate post-sale pickup and warehouse communication
• Maintain store as per Lenskart standards; clean frames and equipment
• Ensure security of equipment and prevent stock shortages or damage in-store

Skills

Customer service

Sales

Communication

Teamwork

Inventory management

Education

12th pass

Graduates preferred

Job description

Role & responsibilities

• Greeting and welcoming all walk-in customers and guiding them toward the clinic to promote the free eye check-up
• Being involved in stocktakes, maintaining sales floor standards, and other day-to-day tasks to deliver the best shopping experience to the customers
• Understanding the POS system to ensure that the transactions are processed effectively
• Being dedicated to customer satisfaction and resolving any concerns that the customer has Product recommendation
• Presenting the customer with an optimal selection of products based on customer preferences Understanding the unstated needs of the customer, asking relevant questions, and picking the right time to pitch the recommended solutions
• Achieving sales Vs. Plan & SOP adherence Achieving the assigned target for sales, eye-test conversion, returns; and following all SOPs Post making the sale, coordinating with the customer for product pick-up, after receiving due communication from the warehouse.
• In case of returns, he/she is expected to understand the reason and try to resolve the same to control the return percentage. Store upkeep & maintenance
• Maintaining the store as per Lenskart standards, cleaning the frames and other equipment regularly, and ensuring there is no deviation as per the SOP
• Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store

Preferred candidate profile

• Minimum qualification: 12th pass; Graduates preferred
• Ability to build rapport and trusting relationships
• Ability to understand unstated needs of the customer and offer solutions
• Clear communication and active listening skills
• Ability to adapt to changing environment and openness to learn Proactive task ownership, result-orientation, and customer-orientation
• Ability to multitask and organize activities based on priority