Retail Sales Associate

Lenskart; Chittoor; On-site; INR 180,000 - 260,000; Full time

Job summary

Lenskart in Andhra Pradesh's Chittoor district is seeking a customer-focused Sales Associate to join our retail team. You will greet walk-in customers, guide them to suitable eyewear, manage POS transactions, and support eye-check-up promotions while maintaining store standards.

The role requires 12th pass, good communication, rapport building, and the ability to multitask in a fast-paced environment. Training is provided to learn SOPs and product knowledge, with emphasis on customer

Qualifications

• Minimum qualification: 12th pass; Graduates preferred.
• Ability to build rapport and trusting relationships.
• Ability to understand unstated needs of the customer and offer solutions.
• Clear communication and active listening skills.
• Adapt to changing environment; openness to learn; proactive task ownership, result-oriented, customer-oriented.
• Ability to multitask and organize activities based on priority.

Responsibilities

• Greet and welcome walk-in customers and guide them toward eyewear options.
• Maintain stock levels and store standards to ensure a great shopping experience.
• Process transactions accurately using the POS system.
• Promote free eye check-ups and encourage product recommendations.
• Understand customer needs and pitch suitable solutions and products.
• Meet sales targets, eye-test conversions, and SOP adherence; coordinate with warehouse for order pickups.

Skills

Customer service

Communication

Active listening

Multitasking

Education

12th pass

Graduates preferred

Tools

POS system

Job description

Role & responsibilities

• Greeting and welcoming all walk-in customers and guiding them toward the clinic to promote the free eye check-up
• Being involved in stocktakes, maintaining sales floor standards, and other day-to-day tasks to deliver the best shopping experience to the customers
• Understanding the POS system to ensure that the transactions are processed effectively
• Being dedicated to customer satisfaction and resolving any concerns that the customer has Product recommendation
• Presenting the customer with an optimal selection of products based on customer preferences Understanding the unstated needs of the customer, asking relevant questions, and picking the right time to pitch the recommended solutions
• Achieving sales Vs. Plan & SOP adherence Achieving the assigned target for sales, eye-test conversion, returns; and following all SOPs Post making the sale, coordinating with the customer for product pick-up, after receiving due communication from the warehouse.
• In case of returns, he/she is expected to understand the reason and try to resolve the same to control the return percentage. Store upkeep & maintenance
• Maintaining the store as per Lenskart standards, cleaning the frames and other equipment regularly, and ensuring there is no deviation as per the SOP
• Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store

Preferred candidate profile

• Minimum qualification: 12th pass; Graduates preferred
• Ability to build rapport and trusting relationships
• Ability to understand unstated needs of the customer and offer solutions
• Clear communication and active listening skills
• Ability to adapt to changing environment and openness to learn Proactive task ownership, result-orientation, and customer-orientation
• Ability to multitask and organize activities based on priority