Retail Sales Associate

Lenskart; Mandasa; On-site; INR 180,000 - 240,000; Full time

Job summary

Lenskart is seeking a proactive Store Associate to welcome walk-in customers, guide them to the eyewear clinic, and provide product recommendations. You will handle stocktakes, maintain sales floor standards, and process transactions using the POS system to ensure a seamless shopping experience.

The role requires strong communication, active listening, and the ability to adapt to a fast-paced retail environment while achieving sales targets and upholding SOPs.

Qualifications

• Candidates should be able to greet walk-in customers and guide them effectively.
• Strong understanding of customer needs and the ability to propose suitable eyewear solutions.
• Excellent communication and listening skills to handle inquiries and close sales.

Responsibilities

• Greet walk-in customers and guide them to the eyewear clinic for eye checks.
• Maintain stock and store standards through regular stocktakes and upkeep.
• Process transactions accurately using the POS system and ensure smooth checkout.

Skills

Rapport building

Unstated needs analysis

Clear communication

Active listening

Multitasking

Adaptability

Education

12th pass

Graduates preferred

Tools

POS system

Job description

Role & responsibilities

• Greeting and welcoming all walk-in customers and guiding them toward the clinic to promote the free eye check-up
• Being involved in stocktakes, maintaining sales floor standards, and other day-to-day tasks to deliver the best shopping experience to the customers
• Understanding the POS system to ensure that the transactions are processed effectively
• Being dedicated to customer satisfaction and resolving any concerns that the customer has Product recommendation
• Presenting the customer with an optimal selection of products based on customer preferences Understanding the unstated needs of the customer, asking relevant questions, and picking the right time to pitch the recommended solutions
• Achieving sales Vs. Plan & SOP adherence Achieving the assigned target for sales, eye-test conversion, returns; and following all SOPs Post making the sale, coordinating with the customer for product pick-up, after receiving due communication from the warehouse.
• In case of returns, he/she is expected to understand the reason and try to resolve the same to control the return percentage. Store upkeep & maintenance
• Maintaining the store as per Lenskart standards, cleaning the frames and other equipment regularly, and ensuring there is no deviation as per the SOP
• Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store

Preferred candidate profile

• Minimum qualification: 12th pass; Graduates preferred
• Ability to build rapport and trusting relationships
• Ability to understand unstated needs of the customer and offer solutions
• Clear communication and active listening skills
• Ability to adapt to changing environment and openness to learn Proactive task ownership, result-orientation, and customer-orientation
• Ability to multitask and organize activities based on priority