Retail Sales Associate

Lenskart; Kohima; On-site; INR 180,000 - 260,000; Full time

Job summary

Lenskart store Kohima invites applications for a store associate role. You will greet walk-in customers, guide them toward the eye clinic for a free eye check-up, and promote products while maintaining floor standards to deliver a top-notch shopping experience.

You will handle stock takes, learn the POS system to process transactions, and pursue sales targets with a focus on customer satisfaction. The role requires strong communication, rapport-building, and the ability to multitask in a dynamic

Qualifications

• Minimum qualification: 12th pass; Graduates preferred.
• Ability to build rapport and trusting relationships.
• Ability to understand unstated needs of the customer and offer solutions.
• Clear communication and active listening skills.
• Ability to adapt to changing environment and openness to learn Proactive task ownership, result-orientation, and customer-orientation.
• Ability to multitask and organize activities based on priority.

Responsibilities

• Greet and guide walk-in customers to the clinic for free eye check-ups.
• Maintain stocktakes and store standards to deliver the best shopping experience.
• Understand the POS system to process transactions effectively.
• Promote customer satisfaction and resolve customer concerns.
• Present optimal product selections based on customer preferences.
• Achieve sales targets, eye-test conversion, returns, and SOP adherence.
• Coordinate with customer for product pickup after sale.
• Maintain store cleanliness and equipment per SOP; ensure security of stock.

Skills

Customer service

Communication

Active listening

Multitasking

Sales orientation

Education

12th pass

Graduate

Tools

POS system

Job description

Role & responsibilities

• Greeting and welcoming all walk-in customers and guiding them toward the clinic to promote the free eye check-up
• Being involved in stocktakes, maintaining sales floor standards, and other day-to-day tasks to deliver the best shopping experience to the customers
• Understanding the POS system to ensure that the transactions are processed effectively
• Being dedicated to customer satisfaction and resolving any concerns that the customer has Product recommendation
• Presenting the customer with an optimal selection of products based on customer preferences Understanding the unstated needs of the customer, asking relevant questions, and picking the right time to pitch the recommended solutions
• Achieving sales Vs. Plan & SOP adherence Achieving the assigned target for sales, eye-test conversion, returns; and following all SOPs Post making the sale, coordinating with the customer for product pick-up, after receiving due communication from the warehouse.
• In case of returns, he/she is expected to understand the reason and try to resolve the same to control the return percentage. Store upkeep & maintenance
• Maintaining the store as per Lenskart standards, cleaning the frames and other equipment regularly, and ensuring there is no deviation as per the SOP
• Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store

Preferred candidate profile

• Minimum qualification: 12th pass; Graduates preferred
• Ability to build rapport and trusting relationships
• Ability to understand unstated needs of the customer and offer solutions
• Clear communication and active listening skills
• Ability to adapt to changing environment and openness to learn Proactive task ownership, result-orientation, and customer-orientation
• Ability to multitask and organize activities based on priority