Retail Sales Associate

Lenskart; Nagpur District; On-site; INR 180,000 - 240,000; Full time

Job summary

Lenskart in Nagpur invites a customer-oriented retail associate to greet walk-in customers, guide them for eye check-ups, and drive sales. You will maintain floor standards, process transactions on the POS, and ensure timely product pickup after sales.

The role emphasizes understanding unstated customer needs, proactive task ownership, and adherence to SOPs. Strong communication and adaptability are valued in a fast-paced store environment.

Qualifications

• Minimum qualification: 12th pass; graduates preferred.
• Strong communication and active listening skills.
• Ability to understand unstated customer needs and offer solutions.
• Proactive with task ownership and customer orientation.
• Ability to multitask and organize activities by priority.

Responsibilities

• Greet walk-in customers and guide them toward the clinic for eye check-ups.
• Maintain stock levels and keep sales floor standards.
• Understand POS system to process transactions efficiently.
• Aim to achieve sales targets and adhere to SOPs.
• Coordinate post-sale product pickup with customers.
• Ensure store upkeep and security of equipment and prevent stock damage.

Skills

Communication

Active listening

Rapport building

Unstated needs understanding

Multitasking

Education

12th pass

Graduate preferred

Job description

Role & responsibilities

• Greeting and welcoming all walk-in customers and guiding them toward the clinic to promote the free eye check-up
• Being involved in stocktakes, maintaining sales floor standards, and other day-to-day tasks to deliver the best shopping experience to the customers
• Understanding the POS system to ensure that the transactions are processed effectively
• Being dedicated to customer satisfaction and resolving any concerns that the customer has Product recommendation
• Presenting the customer with an optimal selection of products based on customer preferences Understanding the unstated needs of the customer, asking relevant questions, and picking the right time to pitch the recommended solutions
• Achieving sales Vs. Plan & SOP adherence Achieving the assigned target for sales, eye-test conversion, returns; and following all SOPs Post making the sale, coordinating with the customer for product pick-up, after receiving due communication from the warehouse.
• In case of returns, he/she is expected to understand the reason and try to resolve the same to control the return percentage. Store upkeep & maintenance
• Maintaining the store as per Lenskart standards, cleaning the frames and other equipment regularly, and ensuring there is no deviation as per the SOP
• Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store

Preferred candidate profile

• Minimum qualification: 12th pass; Graduates preferred
• Ability to build rapport and trusting relationships
• Ability to understand unstated needs of the customer and offer solutions
• Clear communication and active listening skills
• Ability to adapt to changing environment and openness to learn Proactive task ownership, result-orientation, and customer-orientation
• Ability to multitask and organize activities based on priority