Retail Sales Associate

Lenskart; Bhiwadi; On-site; INR 180,000 - 240,000; Full time

Job summary

Lenskart in India is seeking a retail associate to welcome walk-in customers, guide them to eye check-ups, and maintain a top-notch sales floor. You will handle the POS for smooth transactions, assist customers with product selections, and strive to meet sales targets while following SOPs.

The role also covers store upkeep and stock security. Candidates with 12th pass and willingness to learn will fit well, with graduates preferred.

Qualifications

• Minimum qualification: 12th pass; Graduates preferred.
• Ability to build rapport and trusting relationships.
• Ability to understand unstated needs of the customer and offer solutions.
• Clear communication and active listening skills.
• Adapt to changing environment and openness to learn Proactive task ownership, result-orientation, and customer-orientation.
• Ability to multitask and organize activities based on priority.

Responsibilities

• Greeting and guiding walk-in customers toward the clinic for free eye check-up.
• Maintaining stocktakes and store standards for best shopping experience.
• Understanding the POS system to ensure transactions are processed effectively.
• Resolving customer concerns and recommending products based on preferences.
• Proposing optimal product selections and understanding unstated needs.
• Achieving sales targets, eye-test conversion, returns, and SOP adherence.
• Store upkeep and maintenance, ensuring compliance with SOP and security of equipment.
• Ensuring stock security and no shortages or damage.

Skills

Rapport building

Clear communication

Active listening

Multitasking

Proactive ownership

Customer orientation

Education

12th pass

Graduate preferred

Tools

POS system

Job description

Role & responsibilities

• Greeting and welcoming all walk-in customers and guiding them toward the clinic to promote the free eye check-up
• Being involved in stocktakes, maintaining sales floor standards, and other day-to-day tasks to deliver the best shopping experience to the customers
• Understanding the POS system to ensure that the transactions are processed effectively
• Being dedicated to customer satisfaction and resolving any concerns that the customer has Product recommendation
• Presenting the customer with an optimal selection of products based on customer preferences Understanding the unstated needs of the customer, asking relevant questions, and picking the right time to pitch the recommended solutions
• Achieving sales Vs. Plan & SOP adherence Achieving the assigned target for sales, eye-test conversion, returns; and following all SOPs Post making the sale, coordinating with the customer for product pick-up, after receiving due communication from the warehouse.
• In case of returns, he/she is expected to understand the reason and try to resolve the same to control the return percentage. Store upkeep & maintenance
• Maintaining the store as per Lenskart standards, cleaning the frames and other equipment regularly, and ensuring there is no deviation as per the SOP
• Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store

Preferred candidate profile

• Minimum qualification: 12th pass; Graduates preferred
• Ability to build rapport and trusting relationships
• Ability to understand unstated needs of the customer and offer solutions
• Clear communication and active listening skills
• Ability to adapt to changing environment and openness to learn Proactive task ownership, result-orientation, and customer-orientation
• Ability to multitask and organize activities based on priority .