Retail Sales Associate

Lenskart; Karnataka; On-site; INR 180,000 - 240,000; Full time

Job summary

Lenskart is seeking a customer-centric store associate in Karnataka to greet walk-in customers and guide them to eye care services. You will maintain floor standards, handle POS transactions, and drive sales through informed recommendations.

The role requires strong communication, active listening, and the ability to multitask in a fast-paced retail environment; graduates are preferred and adaptability is valued.

Qualifications

• 12th pass is minimum; graduates preferred.
• Ability to build rapport and trust with customers.
• Strong communication and active listening skills.
• Willingness to learn and adapt to a retail setting.

Responsibilities

• Greet walk-in customers and guide them toward the clinic to promote the free eye check-up.
• Maintain stock takes, sales floor standards, and day-to-day tasks to deliver a great shopping experience.
• Understand the POS system to process transactions effectively.
• Drive customer satisfaction and resolve concerns; provide product recommendations.
• Present optimal product selections based on customer preferences and unspoken needs.
• Achieve sales targets for eye-test conversions and SOP adherence; coordinate post-sale pickup.
• Handle returns by understanding reasons and reducing return percentage.
• Store upkeep per Lenskart standards; keep frames and equipment clean.

Skills

Customer service

Communication

Active listening

Multitasking

Relationship building

Education

12th Pass

Graduate preferred

Job description

Role & responsibilities

• Greeting and welcoming all walk-in customers and guiding them toward the clinic to promote the free eye check-up
• Being involved in stocktakes, maintaining sales floor standards, and other day-to-day tasks to deliver the best shopping experience to the customers
• Understanding the POS system to ensure that the transactions are processed effectively
• Being dedicated to customer satisfaction and resolving any concerns that the customer has Product recommendation
• Presenting the customer with an optimal selection of products based on customer preferences Understanding the unstated needs of the customer, asking relevant questions, and picking the right time to pitch the recommended solutions
• Achieving sales Vs. Plan & SOP adherence Achieving the assigned target for sales, eye-test conversion, returns; and following all SOPs Post making the sale, coordinating with the customer for product pick-up, after receiving due communication from the warehouse.
• In case of returns, he/she is expected to understand the reason and try to resolve the same to control the return percentage. Store upkeep & maintenance
• Maintaining the store as per Lenskart standards, cleaning the frames and other equipment regularly, and ensuring there is no deviation as per the SOP
• Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store

Preferred candidate profile

• Minimum qualification: 12th pass; Graduates preferred
• Ability to build rapport and trusting relationships
• Ability to understand unstated needs of the customer and offer solutions
• Clear communication and active listening skills
• Ability to adapt to changing environment and openness to learn Proactive task ownership, result-orientation, and customer-orientation
• Ability to multitask and organize activities based on priority