Retail Sales Associate

Lenskart; New Delhi; On-site; INR 180,000 - 240,000; Full time

Job summary

Lenskart in Delhi seeks a store associate to warmly greet walk-in customers, guide them to the eye check-up area, and present optimal product options based on needs. You will keep the floor in excellent condition, handle POS transactions, and ensure a smooth post-sale pickup process.

The role emphasizes customer satisfaction, rapport building, and proactive upselling while maintaining store standards and stock integrity in a busy retail environment.

Qualifications

• Greet walk-in customers and guide them to the clinic for eye check-up.
• Maintain sales floor standards and stock
• Understand POS system and process transactions
• Build rapport and resolve customer concerns
• Identify unstated needs and suggest solutions
• Meet sales targets and follow SOPs

Responsibilities

• Greet and guide walk-in customers to the clinic for eye check-up
• Maintain stock and store standards for best shopping experience
• Process transactions using the POS system accurately
• Proactively assist customers with product recommendations and upsell
• Understand unstated needs and tailor product solutions
• Achieve sales targets and manage post-sale pickups with warehouse coordination
• Maintain store cleanliness and protect stock integrity
• Ensure security of store equipment and prevent stock loss

Skills

Customer relation

Communication

Active listening

Unstated needs

Task ownership

Education

12th pass

Graduates preferred

Job description

Role & responsibilities

• Greeting and welcoming all walk-in customers and guiding them toward the clinic to promote the free eye check-up
• Being involved in stocktakes, maintaining sales floor standards, and other day-to-day tasks to deliver the best shopping experience to the customers
• Understanding the POS system to ensure that the transactions are processed effectively
• Being dedicated to customer satisfaction and resolving any concerns that the customer has Product recommendation
• Presenting the customer with an optimal selection of products based on customer preferences Understanding the unstated needs of the customer, asking relevant questions, and picking the right time to pitch the recommended solutions
• Achieving sales Vs. Plan & SOP adherence Achieving the assigned target for sales, eye-test conversion, returns; and following all SOPs Post making the sale, coordinating with the customer for product pick-up, after receiving due communication from the warehouse.
• In case of returns, he/she is expected to understand the reason and try to resolve the same to control the return percentage. Store upkeep & maintenance
• Maintaining the store as per Lenskart standards, cleaning the frames and other equipment regularly, and ensuring there is no deviation as per the SOP
• Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store

Preferred candidate profile

• Minimum qualification: 12th pass; Graduates preferred
• Ability to build rapport and trusting relationships
• Ability to understand unstated needs of the customer and offer solutions
• Clear communication and active listening skills
• Ability to adapt to changing environment and openness to learn Proactive task ownership, result-orientation, and customer-orientation
• Ability to multitask and organize activities based on priority