Retail Sales Associate

Lenskart; Amravati; On-site; INR 167,000 - 234,000; Full time

Job summary

Lenskart is hiring at Amravati to welcome walk-in customers, guide them to check-ups, and promote products. You will maintain sales floor standards, process transactions via POS, and deliver excellent shopping experiences.

The role emphasizes understanding customer needs, recommending suitable products, and achieving sales targets while adhering to SOPs. The position requires good communication, the ability to multitask, and a proactive approach to customer satisfaction.

Qualifications

• Minimum qualification: 12th pass; Graduates preferred.
• Ability to build rapport and trusting relationships.
• Ability to understand unstated needs of the customer and offer solutions.
• Clear communication and active listening skills.
• Ability to adapt to changing environment and openness to learn Proactive task ownership, result-orientation, and customer-orientation.
• Ability to multitask and organize activities based on priority.

Responsibilities

• Greeting and welcoming all walk-in customers and guiding them toward the clinic to promote the free eye check-up.
• Involved in stocktakes, maintaining sales floor standards, and other day-to-day tasks to deliver the best shopping experience to the customers.
• Understanding the POS system to ensure that the transactions are processed effectively.
• Dedicated to customer satisfaction and resolving any concerns the customer has; product recommendations.
• Presenting the customer with an optimal selection of products based on customer preferences; understanding unstated needs and pitching solutions.
• Achieving sales versus plan and SOP adherence; meeting assigned targets for sales, eye-test conversion, returns; following all SOPs.
• Post-sale coordination with the customer for product pick-up after warehouse communications.
• In case of returns, understanding reasons and working to resolve to control returns; store upkeep and maintenance.
• Maintaining the store per Lenskart standards, cleaning frames and equipment regularly, and ensuring no SOP deviations.
• Ensuring security of all Lenskart equipment and preventing stock shortages or damage.

Skills

Rapport building

Customer orientation

Communication skills

Active listening

Multitasking

Education

12th pass

Graduates preferred

Job description

Role & responsibilities

• Greeting and welcoming all walk-in customers and guiding them toward the clinic to promote the free eye check-up
• Being involved in stocktakes, maintaining sales floor standards, and other day-to-day tasks to deliver the best shopping experience to the customers
• Understanding the POS system to ensure that the transactions are processed effectively
• Being dedicated to customer satisfaction and resolving any concerns that the customer has Product recommendation
• Presenting the customer with an optimal selection of products based on customer preferences Understanding the unstated needs of the customer, asking relevant questions, and picking the right time to pitch the recommended solutions
• Achieving sales Vs. Plan & SOP adherence Achieving the assigned target for sales, eye-test conversion, returns; and following all SOPs Post making the sale, coordinating with the customer for product pick-up, after receiving due communication from the warehouse.
• In case of returns, he/she is expected to understand the reason and try to resolve the same to control the return percentage. Store upkeep & maintenance
• Maintaining the store as per Lenskart standards, cleaning the frames and other equipment regularly, and ensuring there is no deviation as per the SOP
• Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store

Preferred candidate profile

• Minimum qualification: 12th pass; Graduates preferred
• Ability to build rapport and trusting relationships
• Ability to understand unstated needs of the customer and offer solutions
• Clear communication and active listening skills
• Ability to adapt to changing environment and openness to learn Proactive task ownership, result-orientation, and customer-orientation
• Ability to multitask and organize activities based on priority