Reservation & Ticketing Executive

Dheen Mohamed Shajahan; Chennai; On-site; INR 300,000 - 420,000; Full time

Job summary

Dheen Mohamed Shajahan is seeking a trained airline reservations and ticketing specialist to manage end-to-end flight bookings and ticketing for domestic and international sectors.

The role requires strong GDS knowledge (Amadeus, Sabre, Galileo/Travelport), handling PNRs, ticketing, changes, refunds, and adherence to fare rules and airline policies. You will interact with customers via phone, WhatsApp and email.

Qualifications

• Experience handling airline reservations, rebookings, cancellations, and refunds.
• Strong knowledge of fare rules, fare basis, booking classes and airline policies.
• Attention to passenger data accuracy and documentation.

Responsibilities

• Handle complete airline reservation and ticketing operations for domestic and international sectors.
• Must have strong working knowledge of Amadeus, Sabre and Galileo/Travelport GDS.
• Create, modify and manage PNRs, fare quotes, ticketing and queue management.
• Perform new bookings, rebooking, cancellations, voids, refunds and ticket exchanges/reissues.
• Handle date changes, flight changes, no-show cases, schedule changes and involuntary reissues.
• Calculate and process fare differences, change fees, cancellation penalties, refund amounts and applicable taxes.
• Strong knowledge of fare rules, fare basis, booking classes, ticketing time limits and airline policies.
• Handle SSR/OSI entries, passenger details, passport information, baggage, meals, wheelchair and other special requests.
• Process seat selection, ancillary services, EMDs and additional service requests.
• Check and resolve GDS errors and ticketing issues.
• Handle airline schedule changes, cancellations and passenger reaccommodation.
• Coordinate with airlines, consolidators and internal visa/operations teams when required.
• Ensure passenger names, passport details, DOB, gender and other booking information are entered accurately.
• Handle group bookings and individual bookings for corporate, family, religious and leisure travel.
• Provide customers with accurate information regarding fares, baggage allowance, flight timings, restrictions and ticket conditions.
• Follow up on pending bookings, ticketing deadlines and payment requirements.
• Maintain proper records of tickets, refunds, reissues and customer communications.
• Handle customer queries professionally through phone, WhatsApp and email.
• Ensure all ticketing transactions comply with airline, GDS and company procedures

Skills

Fare rules knowledge

Attention to detail

Tools

Amadeus

Sabre

Galileo/Travelport GDS

Job description

• Handle complete airline reservation and ticketing operations for domestic and international sectors.
• Must have strong working knowledge of Amadeus, Sabre and Galileo/Travelport GDS.
• Create, modify and manage PNRs, fare quotes, ticketing and queue management.
• Perform new bookings, rebooking, cancellations, voids, refunds and ticket exchanges/reissues.
• Handle date changes, flight changes, no-show cases, schedule changes and involuntary reissues.
• Calculate and process fare differences, change fees, cancellation penalties, refund amounts and applicable taxes.
• Strong knowledge of fare rules, fare basis, booking classes, ticketing time limits and airline policies.
• Handle SSR/OSI entries, passenger details, passport information, baggage, meals, wheelchair and other special requests.
• Process seat selection, ancillary services, EMDs and additional service requests.
• Check and resolve GDS errors and ticketing issues.
• Handle airline schedule changes, cancellations and passenger reaccommodation.
• Coordinate with airlines, consolidators and internal visa/operations teams when required.
• Ensure passenger names, passport details, DOB, gender and other booking information are entered accurately.
• Handle group bookings and individual bookings for corporate, family, religious and leisure travel.
• Provide customers with accurate information regarding fares, baggage allowance, flight timings, restrictions and ticket conditions.
• Follow up on pending bookings, ticketing deadlines and payment requirements.
• Maintain proper records of tickets, refunds, reissues and customer communications.
• Handle customer queries professionally through phone, WhatsApp and email.
• Ensure all ticketing transactions comply with airline, GDS and company procedures