Ticketing Executive

Bandhan Tours; Thane; On-site; INR 250,000 - 450,000; Full time

Job summary

Bandhan Tours in Maharashtra seeks a ticketing executive to handle domestic and international air bookings, issue tickets, reissue, cancellations and refunds. You will verify fares, baggage rules and penalties, provide quotations and options, and collaborate with airlines and internal teams.

1–4 years in air ticketing and hands-on GDS experience (Amadeus, Galileo or Sabre) are required. Strong communication, attention to detail and time management are essential; IATA certification is a plus.

Qualifications

• Graduate or Diploma in Travel & Tourism preferred.
• 1-4 years of relevant experience in domestic and international air ticketing.
• Hands-on experience with at least one GDS system (Amadeus / Galileo / Sabre).
• Good understanding of airline fare rules, reissue, cancellation and refund procedures.
• Strong communication and customer-handling skills.
• Good attention to detail and time management.
• IATA certification will be an added advantage.

Responsibilities

• Handle domestic and international air ticket bookings.
• Manage ticket issuance, reissuance, cancellations and refunds.
• Check airfare, fare rules, baggage policies and cancellation penalties.
• Work on GDS platforms such as Amadeus, Galileo or Sabre.
• Provide fare quotations and alternative flight options.
• Coordinate with airlines and internal sales and operations teams.
• Handle customer queries through calls, emails and WhatsApp.
• Maintain booking records, invoices and daily ticketing reports.
• Ensure accuracy in passenger details and travel documentation.

Skills

Communication skills

Customer handling

Attention to detail

Time management

Education

Graduate or Diploma in Travel & Tourism

IATA certification

Tools

Amadeus

Galileo

Sabre

Job description

Role & Responsibilities

• Handle domestic and international air ticket bookings.


• Manage ticket issuance, reissuance, cancellations and refunds.


• Check airfare, fare rules, baggage policies and cancellation penalties.


• Work on GDS platforms such as Amadeus, Galileo or Sabre.


• Provide fare quotations and alternative flight options.


• Coordinate with airlines and internal sales and operations teams.


• Handle customer queries through calls, emails and WhatsApp.


• Maintain booking records, invoices and daily ticketing reports.


• Ensure accuracy in passenger details and travel documentation.

Preferred Candidate Profile

• Graduate or Diploma in Travel & Tourism preferred.


• 1-4 years of relevant experience in domestic and international air ticketing.


• Hands-on experience with at least one GDS system (Amadeus / Galileo / Sabre).


• Good understanding of airline fare rules, reissue, cancellation and refund procedures.


• Strong communication and customer-handling skills.


• Good attention to detail and time management.


• IATA certification will be an added advantage.