Reservation Executive

Andaman Island Travels; Dadri; Presencial; INR 200 000 - 340 000; Tempo integral

Resumo da oferta

Andaman Island Travels is seeking a Reservation Executive for a single hotel property in Dadri, Uttar Pradesh. You will manage room reservations through direct calls, emails, and multiple online portals, ensuring accuracy and timely updates.

You will coordinate with Front Office and Housekeeping, handle payments, and prepare daily occupancy reports to support hotel operations.

Qualificações

• Experience in hotel reservation operations
• Proficiency with reservation platforms and channel managers
• Strong communication and customer service skills
• Attention to detail and accuracy in data entry
• Ability to handle payments and refunds professionally

Responsabilidades

• Handle hotel room reservations via calls, emails, and OTAs.
• Manage bookings from MakeMyTrip, Goibibo, Agoda, Booking.com and more.
• Check room availability, rates, and inventory before confirming bookings.
• Process confirmations, modifications, cancellations, and refunds.
• Coordinate with Front Office and Housekeeping for room allocation and guest arrivals.
• Maintain accurate reservation records and update the booking system.
• Respond to guest queries about room categories, tariffs, and facilities.
• Follow up on pending payments and advance booking amounts.
• Ensure clear communication with guests before arrival.
• Prepare daily reservation reports, occupancy updates, and booking summaries.

Descrição da oferta de emprego

Roles & Responsibilities Reservation Executive (Single Hotel Property)

1. Handle hotel room reservations through direct calls, emails, and online travel portals.
2. Manage bookings from platforms like MakeMyTrip, Goibibo, Agoda, Booking.com, etc.
3. Check room availability, rates, and inventory before confirming bookings.
4. Handle booking confirmations, modifications, cancellations, and refunds.
5. Coordinate with Front Office and Housekeeping for room allocation and guest arrivals.
6. Maintain accurate reservation records and update the booking system.
7. Handle guest queries regarding room categories, tariffs, packages, and hotel facilities.
8. Follow up on pending payments and advance booking amounts.
9. Ensure proper communication with guests before arrival.
10. Prepare daily reservation reports, occupancy updates, and booking summaries.