Executive - Hotel Reservations

Bharat Booking Holidays India Private Limited; Kullu; Sur place; INR 250 000 - 450 000; Plein temps

Résumé du poste

Bharat Booking Holidays India Private Limited in Manali, Himachal Pradesh, invites applications for a Hotel Reservations Executive in Tourism & Hospitality. You will lead the Hotel Reservation Team, oversee bookings, confirmations, and client requirements to ensure smooth operations.

The role emphasizes vendor relationships, reporting, and training new staff, with a focus on service quality and confidentiality of client data. Strong organization and teamwork are essential.

Qualifications

• Lead And Supervise The Hotel Reservation Team.
• Assign Booking Tasks And Manage Daily Workloads.
• Monitor Team Performance And Ensure Smooth Operations.
• Experienc To Operate OTA Portal.
• Oversee All Hotel Bookings For Clients.
• Ensure Accurate And Timely Confirmations From Hotel Partners.
• Handle VIP Or Complex Bookings Personally If Required.
• Coordinate With The Sales Team For Booking Details And Client Requirements.
• Ensure All Hotel Services Matched The Client's Itinerary And Expectations.
• Maintain Strong Relationships With Hotel Vendors And Partners.
• Negotiate Rates, Upgrades, And Special Inclusions Where Possible.
• Resolve Booking-related Issues Or Discrepancies Quickly.
• Ensure Proper Documentation Of All Hotel Reservations And Confirmations.
• Update Booking Status In The Internal System And Ensure Accuracy.
• Handle Escalated Client Queries Related To Hotels.
• Ensure Customer Satisfaction By Providing Quality Accommodation Solutions.
• Generate Daily And Weekly Booking Reports For Management.
• Track Booking Trends And Provide Feedback To Improve Hotel Offerings.
• Train New Team Members On Hotel Booking Processes And Tools.
• Keep The Team Updated On New Hotel Products, Destinations, And Policies.
• Ensure All Bookings Meet The Company’s Quality Standards.
• Follow All Internal Policies And Maintain Confidentiality Of Client Data.
• Contribute To Strategy And Decision-making Processes.
• Maintain Office Decorum And Professional Behavior At All Times.
• Show Strong Teamwork And Coordination With Colleagues.
• Follow Company Rules, Regulations, And Maintain Strict Discipline.

Responsabilités

• Lead And Supervise The Hotel Reservation Team.
• Oversee All Hotel Bookings For Clients And Ensure Timely Confirmations.
• Coordinate With Sales Team For Booking Details And Client Requirements.
• Maintain Relationships With Hotel Vendors, Negotiate Rates And Inclusions.
• Document All Reservations And Update Status In Internal System.
• Provide Quality Client Support And Handle Escalated Queries.
• Generate Booking Reports For Management And Track Trends.
• Train New Team Members And Keep Team Updated On Policies.

Description du poste

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Position Title: – Hotel Reservations Executive- Tourism & Hospitality

Department: Booking & Guest Operations

Job Type: Full-Time | (Manali, HP)

Reports To: Service Manager / Director Of Operations

Team Management

• Lead And Supervise The Hotel Reservation Team.
• Assign Booking Tasks And Manage Daily Workloads.
• Monitor Team Performance And Ensure Smooth Operations.
• Experienc To Operate OTA Portal.

Hotel Booking & Confirmation

• Oversee All Hotel Bookings For Clients.
• Ensure Accurate And Timely Confirmations From Hotel Partners.
• Handle VIP Or Complex Bookings Personally If Required.

Coordination With Sales & Operations

• Coordinate With The Sales Team For Booking Details And Client Requirements.
• Ensure All Hotel Services Matched The Client's Itinerary And Expectations.

Vendor Communication

• Maintain Strong Relationships With Hotel Vendors And Partners.
• Negotiate Rates, Upgrades, And Special Inclusions Where Possible.
• Resolve Booking-related Issues Or Discrepancies Quickly.

Record Maintenance

• Ensure Proper Documentation Of All Hotel Reservations And Confirmations.
• Update Booking Status In The Internal System And Ensure Accuracy.

Client Support

• Handle Escalated Client Queries Related To Hotels.
• Ensure Customer Satisfaction By Providing Quality Accommodation Solutions.

Reporting

• Generate Daily And Weekly Booking Reports For Management.
• Track Booking Trends And Provide Feedback To Improve Hotel Offerings.

Training & Development

• Train New Team Members On Hotel Booking Processes And Tools.
• Keep The Team Updated On New Hotel Products, Destinations, And Policies.

Quality & Compliance

• Ensure All Bookings Meet The Company’s Quality Standards.
• Follow All Internal Policies And Maintain Confidentiality Of Client Data.
• Contribute To Strategy And Decision-making Processes.
• Maintain Office Decorum And Professional Behavior At All Times.
• Show Strong Teamwork And Coordination With Colleagues.
• Follow Company Rules, Regulations, And Maintain Strict Discipline.