Reservation Executive

Shyamoli Paribahan; Baranagar; On-site; INR 240,000 - 320,000; Full time

Job summary

Shyamoli Paribahan is seeking an online ticketing executive to manage bookings across OTA platforms, handling reservations, cancellations, and rescheduling while coordinating with travel agencies and OTA partners.

You will monitor seat availability, ensure accurate fare and schedule information, reconcile transactions, and respond to customer queries, contributing to daily, weekly, and monthly sales reporting and maintaining strong partner relations.

Responsibilities

• Manage online ticket bookings through OTA platforms.
• Handle bus ticket reservations, cancellations, and rescheduling requests.
• Coordinate with online ticketing partners and travel agencies.
• Monitor seat availability and update bus schedules on OTA platforms.
• Ensure accurate fare, route, and departure-time information.
• Manage booking confirmations and resolve ticketing-related issues.
• Coordinate with the operations team regarding bus schedules and seat allocation.
• Handle customer queries and complaints related to online bookings.
• Monitor daily online ticket sales and booking performance.
• Prepare daily, weekly, and monthly sales reports.
• Reconcile online booking transactions and payment records.
• Follow up on pending payments, refunds, and cancellations.
• Maintain good relationships with OTA partners and corporate clients.

Job description

Role & responsibilities:

• Manage online ticket bookings through various Online Travel Agent (OTA) platforms.
• Handle bus ticket reservations, cancellations, and rescheduling requests.
• Coordinate with online ticketing partners and travel agencies.
• Monitor seat availability and update bus schedules on OTA platforms.
• Ensure accurate fare, route, and departure-time information.
• Manage booking confirmations and resolve ticketing-related issues.
• Coordinate with the operations team regarding bus schedules and seat allocation.
• Handle customer queries and complaints related to online bookings.
• Monitor daily online ticket sales and booking performance.
• Prepare daily, weekly, and monthly sales reports.
• Reconcile online booking transactions and payment records.
• Follow up on pending payments, refunds, and cancellations.
• Maintain good relationships with OTA partners and corporate clients.