Executive - Hotel Reservations

Bharat Booking Holidays; Chennai; On-site; INR 300,000 - 450,000; Full time

Job summary

Bharat Booking Holidays is seeking a Hotel Reservations Executive to lead the Reservations Team in Manali, HP. You will supervise daily booking tasks, ensure timely confirmations, and handle VIP bookings as needed, while coordinating with Sales for client requirements.

You will maintain strong hotel vendor relations, negotiate rates, and resolve issues promptly. You will document bookings, update statuses, and support quality standards and client satisfaction across all operations.

Responsibilities

• Lead And Supervise The Hotel Reservation Team.
• Assign Booking Tasks And Manage Daily Workloads.
• Monitor Team Performance And Ensure Smooth Operations.
• Experienc To Operate OTA Portal.
• Oversee All Hotel Bookings For Clients.
• Ensure Accurate And Timely Confirmations From Hotel Partners.
• Handle VIP Or Complex Bookings Personally If Required.
• Coordinate With The Sales Team For Booking Details And Client Requirements.
• Ensure All Hotel Services Matched The Clients Itinerary And Expectations.
• Maintain Strong Relationships With Hotel Vendors And Partners.
• Negotiate Rates, Upgrades, And Special Inclusions Where Possible.
• Resolve Booking-related Issues Or Discrepancies Quickly.
• Ensure Proper Documentation Of All Hotel Reservations And Confirmations.
• Update Booking Status In The Internal System And Ensure Accuracy.
• Handle Escalated Client Queries Related To Hotels.
• Ensure Customer Satisfaction By Providing Quality Accommodation Solutions.
• Generate Daily And Weekly Booking Reports For Management.
• Track Booking Trends And Provide Feedback To Improve Hotel Offerings.
• Train New Team Members On Hotel Booking Processes And Tools.
• Keep The Team Updated On New Hotel Products, Destinations, And Policies.
• Ensure All Bookings Meet The Company s Quality Standards.
• Follow All Internal Policies And Maintain Confidentiality Of Client Data.
• Contribute To Strategy And Decision-making Processes.
• Maintain Office Decorum And Professional Behaviour At All Times.
• Show Strong Teamwork And Coordination With Colleagues.
• Follow Company Rules, Regulations, And Maintain Strict Discipline.

Job description

Position Title: Hotel Reservations Executive- Tourism & Hospitality

Department: Booking & Guest Operations

Job Type: Full-Time | (Manali, HP)

Reports To: Service Manager / Director Of Operations

Team Management:

• Lead And Supervise The Hotel Reservation Team.
• Assign Booking Tasks And Manage Daily Workloads.
• Monitor Team Performance And Ensure Smooth Operations.
• Experienc To Operate OTA Portal.

Hotel Booking & Confirmation:

• Oversee All Hotel Bookings For Clients.
• Ensure Accurate And Timely Confirmations From Hotel Partners.
• Handle VIP Or Complex Bookings Personally If Required.

Coordination With Sales & Operations:

• Coordinate With The Sales Team For Booking Details And Client Requirements.
• Ensure All Hotel Services Matched The Clients Itinerary And Expectations.

Vendor Communication:

• Maintain Strong Relationships With Hotel Vendors And Partners.
• Negotiate Rates, Upgrades, And Special Inclusions Where Possible.
• Resolve Booking-related Issues Or Discrepancies Quickly.

Record Maintenance:

• Ensure Proper Documentation Of All Hotel Reservations And Confirmations.
• Update Booking Status In The Internal System And Ensure Accuracy.

Client Support:

• Handle Escalated Client Queries Related To Hotels.
• Ensure Customer Satisfaction By Providing Quality Accommodation Solutions.

Reporting:

• Generate Daily And Weekly Booking Reports For Management.
• Track Booking Trends And Provide Feedback To Improve Hotel Offerings.

Training & Development:

• Train New Team Members On Hotel Booking Processes And Tools.
• Keep The Team Updated On New Hotel Products, Destinations, And Policies.

Quality & Compliance:

• Ensure All Bookings Meet The Company s Quality Standards.
• Follow All Internal Policies And Maintain Confidentiality Of Client Data.
• Contribute To Strategy And Decision-making Processes.
• Maintain Office Decorum And Professional Behaviour At All Times.
• Show Strong Teamwork And Coordination With Colleagues.
• Follow Company Rules, Regulations, And Maintain Strict Discipline.