Guest Relation Executive

Mahagun India; Delhi; On-site; INR 300,000 - 600,000; Full time

Job summary

Mahagun India is seeking a Guest Relations Executive to enhance guest experiences at our Delhi property. You will address inquiries, resolve complaints, and coordinate with housekeeping and front desk to ensure rooms are ready and guest needs are met.

The role demands excellent communication, ability to work under pressure, and a strong knowledge of hospitality operations, cabin crew/hostess activities, and personal assistance skills to deliver seamless service.

Qualifications

• 2-12 years of experience in hospitality industry as a Guest Relations Executive or similar role.
• Strong knowledge of cabin crew activities, hostess activities, guest handling, guest relations, personal assistance skills.
• Ability to work effectively under pressure while maintaining attention to detail and excellent communication skills.

Responsibilities

• Ensure seamless check-in/check-out processes for guests, handling any issues or concerns that may arise.
• Provide exceptional guest service by attending to their needs, resolving complaints, and ensuring a positive experience.
• Coordinate with other departments (e.g., housekeeping, front desk) to ensure rooms are cleaned and ready for occupancy on time.
• Maintain accurate records of guest interactions, transactions, and feedback to improve overall hotel operations.

Skills

Guest handling

Guest relations

Cabin crew activities

Hostess activities

Personal assistance skills

Job description

Roles and Responsibilities :

• Ensure seamless check-in/check-out processes for guests, handling any issues or concerns that may arise.
• Provide exceptional guest service by attending to their needs, resolving complaints, and ensuring a positive experience.
• Coordinate with other departments (e.g., housekeeping, front desk) to ensure rooms are cleaned and ready for occupancy on time.
• Maintain accurate records of guest interactions, transactions, and feedback to improve overall hotel operations.

Job Requirements :

• 2-12 years of experience in hospitality industry as a Guest Relations Executive or similar role.
• Strong knowledge of cabin crew activities, hostess activities, guest handling, guest relations, personal assistance skills.
• Ability to work effectively under pressure while maintaining attention to detail and excellent communication skills.