Reservation Executive

Ibis Styles; New Delhi; On-site; INR 400,000 - 600,000; Full time

Job summary

Ibis Styles in New Delhi, India is seeking a Hotel Operations Manager to coordinate guest services, ensuring accurate occupancy positioning and proper guest folios with corporate accounts. You will guide the team to deliver efficient services, develop occupancy forecasts for budgeting, and handle escalated queries while maintaining high standards in a fast-paced environment.

A degree or diploma in hotel management and strong leadership, communication, and multitasking abilities are essential to

Qualifications

• Strong leadership, interpersonal and training skills.
• Good communication and customer contact skills.
• Results and service oriented with an eye for details.
• Ability to multi-task, work well in stressful high-pressure situations.

Responsibilities

• Refer guest history before creating a guest folio to follow special instructions for regular and VIP guests.
• Ensure accurate positioning of hotel occupancy and room availability.
• Record corporate account numbers on guest folios to monitor business generated by companies.
• Manage overbooking calculations and optimize resource use.
• Maintain and update the corporate database and guest booking records for future events.
• Assist in occupancy forecast development for the annual budget.
• Provide effective team support to deliver high-quality services.
• Respond to customer queries and resolve issues to ensure satisfaction.

Skills

Leadership

Interpersonal skills

Training

Communication

Customer service

Education

Degree or diploma in Hotel management

Job description

Job Description

Operational

• Ensure that team refers to guest history before creating a Guest folio to follow special instruction in case of regular and VIP Guests.
• Ensure the accurate positioning of the hotel in terms of occupancy and rooms availability
• Ensure that the corporate account number is recorded on the Guest Folio to help monitor quantum of business generated through respective companies.
• Ensure calculative overbooking.
• Identify optimal, cost effective use of the resources and educate the team on the same.
• Maintain and update corporate database, entering guest bookings to ensure guest information records are kept up to date and accurate for future events.

Business plan /Analysis

• Assist in the development of occupancy forecasts for the annual budget.
• Handle additional responsibilities as and when delegated by the Management.

Team Management

• Provide effective support to the team to enable them to provide effective and efficient services.
• Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.

Qualifications

• Degree or diploma in Hotel management

Additional Information

• Strong leadership, interpersonal and training skills
• Good communication and customer contact skills
• Results and service oriented with an eye for details
• Ability to multi-task, work well in stressful high-pressure situations

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.