Reservation Associate

Hilton Hotels; Bengaluru; On-site; INR 300,000 - 460,000; Full time

Job summary

Hilton Hotels is seeking a Reservations Agent to maximise revenue by converting enquiries into bookings, maintain relationships with guests and internal teams, and support front office operations.

The role requires strong communication, organizational skills, multitasking, and proficiency in hotel systems such as OnQ and Delphi; English fluency is advantageous.

Qualifications

• Strong interpersonal and written communication with a warm, professional demeanor.
• Proven organizational abilities and excellent time management.
• Ability to multitask and deliver high-quality work under pressure.
• Self-motivated, adaptable; able to work independently or in a team.
• Proficiency in hotel systems such as OnQ PM, Delphi FDC, and The Lobby.
• Hospitality experience and fluency in English is advantageous.

Responsibilities

• Deliver warmth and hospitality in guest interactions and inquiries.
• Foster teamwork across Reservations, Groups, and departments.
• Build relationships with VIPs, loyalty members, corporate clients.
• Maintain system knowledge of OnQ PM, Delphi FDC, The Lobby.
• Process reservations accurately and maintain data integrity.
• Contribute to maximizing room revenue through proactive selling.

Skills

Interpersonal skills

Organizational skills

Multitasking

Self-motivation

MS Office

English (Advantage)

Tools

OnQ PM

Delphi FDC

The Lobby

MS Office applications

Job description

Exceptional Hospitality Starts with You

Picture yourself brightening someone s day. When you join our Hotels team, that s exactly what you ll do every time you come to work! You will maximise revenue by actively converting enquiries into confirmed bookings, ensuring profitability for the Hotel. You will develop and maintain key relationships with new and repeat guests, as well as the key internal stakeholder team, specifically the entire Commercial and Front Office teams. As a Reservations Agent , you re not just helping manage the hotel s reservations operations - you re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.

In addition, this role requires the following minimum qualifications:

• Strong interpersonal, verbal, and written communication skills with a warm, professional demeanor.
• Proven organizational and administrative abilities, with excellent time management.
• Ability to multitask, stay detail-oriented, and deliver high-quality work under pressure.
• Self-motivated and adaptable, able to work independently and as part of a team.
• Proficiency in hotel systems (e. g. , OnQ, Delphi) and Microsoft Office applications.
• Prior hospitality experience and fluency in English (for translation tasks) are advantageous.

Here s what you ll do during a typical day:

• Warmth & Hospitality: Deliver genuine, welcoming service that reflects our commitment to being the most hospitable company in the world.
• Team & Stakeholder Collaboration: Foster strong communication and teamwork across Reservations, Groups, and all departments to ensure smooth operations.
• Client & Guest Relations: Build and maintain effective relationships with VIPs, loyalty members, corporate clients, and internal teams, ensuring exceptional service.
• System & Product Knowledge: Be proficient in systems like OnQ PM, Delphi FDC, and The Lobby, while maintaining strong knowledge of hotel offerings and the local area.
• Operational Accuracy: Accurately process reservations, maintain data integrity, and support occasional front office duties as needed.
• Service & Commercial Focus: Maximize room revenue through proactive selling, respond to guest feedback, and contribute to continuous service improvement.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.