Hotel Reservation Executive - Service Apartment

Gagal Home And Hospitality Service; Mumbai Suburban; On-site; INR 240,000 - 360,000; Full time

Benefits offered by this job

Competitive salary

Performance-based incentives

Training on reservation systems

Career growth opportunities

Job summary

Gagal Home And Hospitality Service in Mumbai Suburban seeks a Hotel Reservation Executive for Service Apartments. You will handle inquiries through phone, WhatsApp, email, and OTAs, provide accurate availability and tariff information, and convert inquiries into confirmed bookings.

You will coordinate with Front Office and Operations, handle corporate and long-stay bookings, maintain records, and work across portals like Airbnb, Booking.com, MakeMyTrip, and Goibibo.

Qualifications

• 1–3 years of experience in Hotel Reservations, Front Office, Travel or Hospitality.
• Experience in a hotel, serviced apartment or hospitality company will be an advantage.
• Good communication skills in English and Hindi.
• Comfortable handling multiple guest calls and enquiries throughout the day.
• Good knowledge of online booking portals and reservation processes.
• Basic computer knowledge including email, Excel and booking software.
• Strong follow-up and customer-handling skills.
• Good sales ability with a focus on converting enquiries into confirmed bookings.
• Ability to manage multiple reservations and work accurately under pressure.
• Polite, confident and professional communication skills.
• Freshers with strong communication and customer service skills may also apply.
• Willing to work in rotational shifts, weekends and holidays as required.

Responsibilities

• Handle reservation enquiries received through phone calls, WhatsApp, email, website and online travel portals.
• Provide guests with accurate information regarding room/apartment availability, tariffs, amenities and booking policies.
• Convert enquiries into confirmed bookings through timely follow-ups and professional communication.
• Create, modify and cancel reservations as per company policy.
• Maintain accurate booking records, guest details, payment status and reservation notes.
• Coordinate with the Front Office, Check-in and Operations teams regarding upcoming arrivals and departures.
• Handle bookings received through OTAs such as Airbnb, Booking.com, MakeMyTrip, Goibibo, Agoda and other platforms.
• Update room/apartment availability and rates on reservation systems and online portals.
• Follow up with guests for advance payments and pending booking confirmations.
• Send booking confirmations, payment details and pre-arrival information to guests.
• Handle corporate and long-stay booking enquiries and coordinate quotations when required.
• Respond promptly to guest queries regarding location, check-in, occupancy, extra guest charges and other booking-related requirements.
• Ensure there are no overbookings or reservation errors by regularly checking inventory.
• Maintain daily reservation reports, booking status and occupancy information.
• Coordinate with housekeeping and operations teams for special guest requirements.
• Provide professional guest service before arrival and assist in resolving reservation-related concerns.

Skills

Hotel Reservations

Reservation Executive

Guest Handling

Call Handling

Booking Management

OTA Management

Airbnb

Booking.com

MakeMyTrip

Goibibo

Customer Service

Sales Conversion

Hospitality

Service Apartment Operations

Tools

Excel

Booking software

Job description

Job Title: Hotel Reservation Executive Service Apartment

Role & Responsibilities

• Handle reservation enquiries received through phone calls, WhatsApp, email, website and online travel portals.
• Provide guests with accurate information regarding room/apartment availability, tariffs, amenities and booking policies.
• Convert enquiries into confirmed bookings through timely follow-ups and professional communication.
• Create, modify and cancel reservations as per company policy.
• Maintain accurate booking records, guest details, payment status and reservation notes.
• Coordinate with the Front Office, Check-in and Operations teams regarding upcoming arrivals and departures.
• Handle bookings received through OTAs such as Airbnb, Booking.com, MakeMyTrip, Goibibo, Agoda and other platforms.
• Update room/apartment availability and rates on reservation systems and online portals.
• Follow up with guests for advance payments and pending booking confirmations.
• Send booking confirmations, payment details and pre-arrival information to guests.
• Handle corporate and long-stay booking enquiries and coordinate quotations when required.
• Respond promptly to guest queries regarding location, check-in, occupancy, extra guest charges and other booking-related requirements.
• Ensure there are no overbookings or reservation errors by regularly checking inventory.
• Maintain daily reservation reports, booking status and occupancy information.
• Coordinate with housekeeping and operations teams for special guest requirements.
• Provide professional guest service before arrival and assist in resolving reservation-related concerns.

Preferred Candidate Profile

• 1–3 years of experience in Hotel Reservations, Front Office, Travel or Hospitality preferred.
• Experience in a hotel, serviced apartment or hospitality company will be an advantage.
• Good communication skills in English and Hindi.
• Comfortable handling multiple guest calls and enquiries throughout the day.
• Good knowledge of online booking portals and reservation processes.
• Basic computer knowledge including email, Excel and booking software.
• Strong follow-up and customer-handling skills.
• Good sales ability with a focus on converting enquiries into confirmed bookings.
• Ability to manage multiple reservations and work accurately under pressure.
• Polite, confident and professional communication skills.
• Freshers with strong communication and customer service skills may also apply.
• Willing to work in rotational shifts, weekends and holidays as required.

Perks & Benefits

• Competitive salary based on experience.
• Performance-based incentives, if applicable.
• Training on hotel reservation systems and OTA platforms.
• Career growth opportunities within Reservations, Front Office and Hotel Operations.
• Supportive and professional working environment.

Key Skills: Hotel Reservations, Reservation Executive, Guest Handling, Call Handling, Booking Management, OTA Management, Airbnb, Booking.com, MakeMyTrip, Goibibo, Customer Service, Sales Conversion, Hospitality, Service Apartment Operations.