Reservation Associate

Acacia Hotel & Spa Candolim; Calangute; On-site; INR 223,200 - 334,800; Full time

Job summary

Acacia Hotel & Spa Candolim in Goa is seeking a Reservation Associate to manage hotel room bookings and provide exceptional customer service. The role involves processing reservations, maintaining guest data accuracy, and effectively communicating with various departments to enhance guest experiences.

The ideal candidate should have a high school diploma (Bachelor’s preferred) and experience in customer service or hospitality, with strong communication and organizational skills. Interested applicants can share their resumes via email or phone.

Qualifications

• Previous experience in customer service, hospitality, or reservation management.
• Proficiency in reservation systems and software.
• Strong organizational, multitasking, and interpersonal abilities.

Responsibilities

• Processing new reservations, modifications, and cancellations.
• Answering inquiries regarding availability, rates, and hotel amenities.
• Maintaining accurate reservation records and guest profiles.
• Coordinating with various departments to fulfill guest requests.
• Promoting hotel services and upselling packages.

Skills

Customer Service

Communication Skills

Technical Skills

Organizational Skills

Education

High school diploma or equivalent

Bachelor’s degree preferred

Tools

Reservation systems

Microsoft Office

Job description

A Reservation Associateacts as the primary point of contact for booking hotel rooms or services, handling inquiries via phone, email, and online platforms. They manage reservations, update systems with guest data, process payments, and provide information on rates and amenities to ensure a high-quality guest experience.

Key Responsibilities

• Booking Management: Processing new reservations, modifications, and cancellations using property management software.
• Customer Service: Answering inquiries regarding availability, room types, rates, and hotel amenities.
• Data Accuracy: Maintaining updated, accurate reservation records and guest profiles.
• Communication: Coordinating with front desk, sales, and housekeeping departments to fulfill guest requests.
• Sales & Revenue: Maximizing revenue by promoting hotel services and upselling packages.

Qualifications and Skills

• Education: High school diploma or equivalent, with a Bachelor’s degree often preferred.
• Experience: Previous experience in customer service, hospitality, or reservation management.
• Communication: Excellent verbal and written communication skills.
• Technical Skills: Proficiency in reservation systems, software, and Microsoft Office.
• Attributes: Strong organizational, multitasking, and interpersonal abilities

Candidates can share their resume on [e-mail] or on 8554990357