Reservation Associate

Accor; Ahmedabad District; On-site; INR 300,000 - 420,000; Full time

Job summary

Accor in Ahmedabad is seeking a guest-focused reservations assistant to manage bookings and inquiries. You will ensure prompt responses, accurate data entry, and efficient handling of all enquiries to maximize occupancy and sales.

The role requires strong interpersonal skills, problem-solving abilities and fluency in English; knowledge of Opera or similar systems is beneficial. This is an on-site position in India.

Qualifications

• Guest-focused personality is essential.
• Strong interpersonal and problem solving abilities are required.
• Fluency in English is essential; additional languages are a plus.

Responsibilities

• Ensure reservation requests are answered promptly and details recorded per standard procedure.
• Handle all enquiries efficiently and convert them into bookings.
• Maintain daily reservation filing and correspondence.
• Maximize sales and room occupancy by handling enquiries promptly and efficiently.

Skills

Guest focus

Interpersonal skills

Problem solving

English fluency

Tools

Opera system

Job description

Company Description

"Why work for Accor?"

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

• Ensure that reservations requests are answered promptly and politely and that complete details are recorded as per standard procedure.
• Ensure to handle all incoming enquiries efficiently and effectively and hence converting them into bookings.
• Responsible for ensuring that all reservation filing and correspondence is carried out daily..
• Ensure to handle enquiries promptly and efficiently with the overall objective of maximizing sales and room occupancy rates.

Qualifications

• Guest focused personality is essential
• Prior experience working with Opera or a related system experience is an asset
• Strong interpersonal and problem solving abilities
• Fluency in English, additional languages are a plus Point.

Additional Information

• experience is an asset
• Prior experience working with Opera or a related system
• Strong interpersonal and problem solving abilities
• Fluency in English, additional languages are a plus