Reservation And Ticketing Executive

Stellar Talent Hr Consultancy Chennai; Chennai District; On-site; INR 220,000 - 300,000; Full time

Job summary

Baywatch Stayzz in Egmore, Chennai, seeks a Reservation Executive to manage enquiries and bookings across channels, coordinate guest arrivals, and optimize occupancy. You will work with the Reservations & Guest Relations team to ensure accurate records and smooth operations.

The role requires strong English communication, multi-channel handling, and familiarity with channel managers and OTA platforms. Full-time position with weekend/holiday support as needed.

Qualifications

• Good spoken and written English is mandatory.
• Strong communication and interpersonal skills.
• Comfortable handling enquiries via multiple channels.
• Experience with channel manager or OTA platforms is advantageous.

Responsibilities

• Handle enquiries through telephone, WhatsApp, email, website, social media and other channels.
• Respond promptly and professionally and convert enquiries into bookings.
• Manage OTAs and online platforms, monitor availability and pricing.
• Coordinate guest arrivals/departures and share check-in procedures.
• Maintain reservation records and prepare daily/weekly reports.

Skills

Good spoken English

Good written English

Strong communication

Interpersonal skills

Multi-channel enquiries

Tools

Channel Manager

OTA platforms

Job description

Role & responsibilities

JOB DESCRIPTION RESERVATION EXECUTIVE

Position: Reservation Executive
Department: Reservations & Guest Relations
Location: Egmore, Chennai
Reporting To: Manager – Operations
Employment Type: Full-Time

About Baywatch Stayzz

Baywatch Stayzz is a luxury holiday home and villa management company focused on delivering exceptional stays, personalized service, and a seamless guest experience across our portfolio of properties.

We are looking for a Reservation Executive who is organized, energetic, guest-focused, and comfortable handling enquiries and bookings across multiple channels.

Key Responsibilities

1. Enquiry & Reservation Management

• Handle all incoming enquiries through telephone, WhatsApp, email, website, social media, and other channels.
• Respond to enquiries promptly and professionally.
• Understand guest requirements and recommend suitable properties.
• Convert enquiries into confirmed bookings.
• Follow up on pending enquiries and maintain a proper enquiry pipeline.
• Handle booking modifications, cancellations, extensions, and special requests.

2. Online Travel Platforms & Channel Management

• Manage bookings across various OTAs and online platforms.
• Monitor availability, rates, restrictions, and inventory across all platforms.
• Operate and update the company's Channel Manager accurately.
• Ensure there are no double bookings or discrepancies in availability.
• Keep property descriptions, photographs, pricing, and booking information updated where required.

3. Guest Coordination

• Collect and maintain accurate guest information before arrival.
• Coordinate with the Operations Manager regarding all upcoming arrivals and departures.
• Ensure special guest requirements are communicated to the operations team.
• Keep guests informed regarding check-in procedures, directions, timings, and relevant property information.

4. Check-in & Check-out Coordination

• Prepare daily and weekly arrival/departure reports.
• Coordinate with the Operations Manager to ensure every property is ready before guest arrival.
• Ensure smooth communication between reservations and operations.
• Follow up on check-out status and communicate any issues to the relevant team.

5. Revenue & Occupancy Support

• Assist management in maximizing occupancy and revenue.
• Monitor booking patterns, availability, and demand.
• Support promotional offers and special packages when required.
• Identify opportunities to convert enquiries into higher‑value bookings.

6. Records & Reporting

• Maintain accurate reservation records.
• Prepare daily/weekly booking and enquiry reports.
• Track cancellations, pending payments, and outstanding booking requirements.
• Ensure all booking information is accurately recorded in the company's systems.

Candidate Profile

• Minimum experience in reservations, hospitality, travel, hotels, villas, holiday homes, or a related field preferred.
• Good spoken and written English is mandatory.
• Strong communication and interpersonal skills.
• Good telephone etiquette.
• Comfortable using computers, email, WhatsApp, Excel/Google Sheets, and online booking platforms.
• Experience with a channel manager or OTA platforms will be an advantage.
• Ability to multitask and work under pressure.
• Strong attention to detail.
• Customer-oriented and professional personality.
• Willingness to work weekends and holidays as required by the hospitality business.

Key Performance Indicators

The Reservation Executive will be evaluated on:

• Enquiry response time
• Enquiry-to-booking conversion
• Number and value of bookings generated
• Accuracy of reservations
• Zero double-booking incidents
• OTA/channel management accuracy
• Guest communication
• Coordination with operations
• Overall contribution to occupancy and revenue