RESERVATIONS & REVENUE MANAGER HOTELS & BOUTIQUE STAYS

DP Holdings; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

DP Holdings seeks an experienced Reservations & Revenue Manager to optimize occupancy, ADR and RevPAR across its hospitality portfolio, including boutique stays and MOI Escapes properties. You will manage inquiries, pricing, inventory and direct bookings while maintaining professional guest communication.

You will coordinate with operations, marketing and accounts, monitor performance metrics, and train the reservations team to improve conversion and revenue growth.

Qualifications

• 4–7 years of experience in hotel reservations, revenue management or front‑office reservations.
• Minimum two years in a supervisory, revenue or multi‑property role.
• Graduate or diploma/degree holder in Hotel Management, Tourism, Business Management or a related field.
• Good working knowledge of hotel PMS, channel managers, booking engines and major OTAs.
• Strong Excel or Google Sheets skills.
• Good understanding of occupancy, ADR, RevPAR, dynamic pricing and forecasting.
• Strong spoken and written English.
• Kannada and Hindi are preferred.

Responsibilities

• Handle enquiries via telephone, WhatsApp, email, website, social media and OTAs.
• Maintain rates, availability, restrictions, meal plans and room categories across systems.
• Coordinate with front office, operations, housekeeping, accounts and marketing.
• Prepare reservations and revenue dashboards and weekly/monthly performance reports.
• Train reservation executives and prepare communication templates.
• Ensure accurate guest details and booking history in PMS/CRM.

Skills

Hotel reservations & revenue thinking

Guest focus

English fluency

Team leadership

Education

Hotel Management degree

Tools

PMS

Channel Manager

Booking engine

OTAs

Job description

We are looking for an experienced and commercially focused Reservations & Revenue Manager to handle central reservations, pricing, inventory, OTA performance and direct-booking conversion for our hospitality portfolio.

The portfolio currently includes Hotel Mookambika Palace, Kollur, Villa Vara and other boutique stays and hospitality properties managed by Moi Escapes.

The candidate will be responsible for improving occupancy, ADR, RevPAR, booking conversion and direct revenue while ensuring accurate and professional communication with every guest.

KEY RESPONSIBILITIES

• Handle and supervise enquiries received through telephone, WhatsApp, email, website, social media and online travel portals.
• Ensure quick and accurate quotation sharing, structured follow-up and closure of enquiries.
• Maintain room rates, availability, restrictions, meal plans and room categories across the PMS, channel manager, booking engine and OTAs.
• Manage MakeMyTrip, Goibibo, Booking.com, Agoda and other approved booking platforms.
• Monitor occupancy, ADR, RevPAR, booking pickup, cancellations, lead time, booking pace and channel mix.
• Conduct regular competitor-rate checks and recommend pricing changes according to demand, weekends, festivals, temple dates and remaining inventory.
• Maintain rate parity while improving direct bookings through value-added packages and better booking policies.
• Coordinate booking advances, payment links, confirmations, modifications, cancellations and refunds.
• Handle group bookings, family bookings and corporate or travel-agent enquiries.
• Ensure accurate pre‑arrival communication, including location, check‑in time, room category, meal inclusions and payment status.
• Coordinate closely with the front office, hotel operations, housekeeping, accounts and marketing teams.
• Audit OTA photographs, room descriptions, policies, taxes, amenities and meal inclusions.
• Ensure there are no discrepancies between the website, WhatsApp quotations, hotel systems and OTA listings.
• Prepare a daily reservations and revenue dashboard.
• Prepare weekly occupancy forecasts and monthly property‑wise performance reports.
• Analyse enquiry sources, conversion rate, booking value, lost enquiries and cancellation reasons.
• Train reservation executives and prepare standard telephone, WhatsApp and email communication templates.
• Ensure guest details, follow‑ups and booking history are recorded correctly in the PMS or CRM.
• Support online‑review recovery and post‑stay communication when required.

KEY PERFORMANCE INDICATORS

• Enquiry response time
• Enquiry‑to‑booking conversion rate
• Occupancy
• Average Daily Rate
• RevPAR
• Direct‑booking percentage
• Booking‑source profitability
• Forecast accuracy
• Payment and advance collection
• OTA rate and inventory parity
• Cancellation rate
• Reservation error rate

REQUIRED EXPERIENCE AND QUALIFICATIONS

• 4–7 years of experience in hotel reservations, revenue management or front‑office reservations.
• Minimum two years in a supervisory, revenue or multi‑property role.
• Graduate or diploma/degree holder in Hotel Management, Tourism, Business Management or a related field.
• Good working knowledge of hotel PMS, channel managers, booking engines and major OTAs.
• Strong Excel or Google Sheets skills.
• Good understanding of occupancy, ADR, RevPAR, dynamic pricing and forecasting.
• Strong spoken and written English.
• Kannada and Hindi are preferred.

CANDIDATE PROFILE

The candidate must be commercially sharp, highly organised, guest‑focused and comfortable taking complete ownership of reservations and revenue performance. They should communicate clearly, follow up consistently and work closely with hotel operations, accounts and marketing.

WORKING PATTERN

Six‑day hospitality work week with one weekday weekly off. The candidate must be available for planned peak‑date, weekend and urgent booking support when required.

Compensation will be based on relevant experience, current CTC and practical knowledge of reservations and revenue management. There would be salary + incentives on revenue benefits.