Hotel Sales & Reservation Executive

Hospitality Minds; Mumbai; On-site; INR 279,000 - 390,600; Full time

Benefits offered by this job

Leave encashment

Provident Fund

Travel opportunities

Performance-based incentives

Job summary

Hospitality Minds is seeking a Hotel Reservations Executive in Mumbai to manage hotel reservations through various channels including calls, emails, and booking platforms. The ideal candidate will have 6 months to 2 years of experience in the hospitality sector, demonstrating excellent communication skills and a customer-oriented approach.

You will enjoy competitive incentives, opportunities to travel, and the chance to be featured in company video content. Join our vibrant team focused on growth and satisfaction!

Qualifications

• Minimum 6 months to 2 years of experience in hotel reservations or hospitality.
• Basic knowledge of OTAs and hotel booking systems.
• Positive attitude and customer-oriented approach.

Responsibilities

• Handle hotel reservations through calls and emails.
• Coordinate with hotel partners regarding room availability.
• Achieve monthly sales and booking targets.

Skills

Communication and interpersonal skills

Ability to multitask

Customer-oriented approach

Tools

MS Excel

Hotel booking systems

Job description

• Handle hotel reservations through calls, emails and booking platforms
• Coordinate with hotel partners regarding room availability, rates and bookings
• Achieve monthly sales and booking targets
• Respond to guest and client inquiries professionally and promptly
• Maintain accurate reservation records and booking details
• Follow up with clients for confirmations, payments, and feedback
• Ensure excellent customer service and guest satisfaction

Types of Enquiries: Room Bookings/ Weddings/ Corporate or Group Booking.

Attractive Incentives + Exposure to travel new places.

Requirements:

• Minimum 6 months to 2 years of experience in hotel reservations, sales, or hospitality industry
• Good communication and interpersonal skills
• Basic knowledge of OTAs and hotel booking systems
• Ability to multitask and work in a fast-paced environment
• Proficiency in MS Excel and email communication
• Positive attitude and customer-oriented approach

Why You’ll Love Working With Us:

• Leave encashment
• Provident Fund
• Be part of a dynamic and growth-focused work culture
• Get exciting opportunities to travel
• Gain valuable hospitality industry insights and connect with hotel owners
• Love the camera? Get featured in company or client videos!
• Earn performance-based incentives & rewards