Require an Operation manager in muhan,uttarakhand

TestHiring; Muhan; On-site; INR 1,400,000 - 2,000,000; Full time

Job summary

TestHiring is seeking an Operations Manager to lead all hotel departments in Muhan, Uttarakhand. You will supervise Front Office and F&B, enforce SOPs, and drive guest satisfaction while managing projects like the Mudhouse campus.

The role requires 7+ years in a 5-Star hotel setting, strong P&L and revenue management skills, and proficiency in MS Office and PMS systems. Join us to optimize daily operations and profitability.

Qualifications

• Degree or Diploma in Hotel/Hospitality Management (or related field).
• Minimum 7+ years of progressive leadership experience in a 5-Star Hotel setting (e.g., Deputy Manager, Assistant Operations Manager, or Hotel Manager).
• Strong commercial awareness, P&L insight, revenue management skills, budget/forecasting proficiency, and interpersonal abilities.

Responsibilities

• Exercise full operational responsibility over all hotel departments in collaboration with HODs.
• Actively supervise daily Front Office and F&B workflows; ensure hygiene and service readiness.
• Take end-to-end ownership of the Mudhouse project campus.
• Perform regular inspections of guest rooms, public areas, and stores for cleanliness and stock.
• Conduct daily/weekly operational meetings with HODs and report to GM.

Skills

Strong commercial awareness

P&L insight

Revenue management

Budget forecasting

Interpersonal skills

Education

Degree or Diploma in Hotel/Hospitality Management

Job description

Require an Operation manager in muhan,uttarakhand

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Job Description

Core Operational Leadership

Departmental Oversight: Exercise full operational responsibility over all hotel departments, working closely with HODs (Front Office, Food & Beverage, Housekeeping, Security, etc.) to ensure seamless day-to-day execution.

Daily Operations: Actively supervise daily Front Office and F&B workflows. Ensure all premises meet brand categories, hygiene standards, and service readiness.

Special Project Management: Take end-to-end operational ownership of the Mudhouse project campus.

Quality & Auditing: Perform regular physical inspections of guest rooms, public areas, and back-of-house stores to check cleanliness, par-stock levels, expiry, staff grooming, and overall ambiance.

Meetings & Reporting: Conduct daily/weekly operational meetings with HODs to review routine operations, sales targets, guest feedback, service recoveries, and staff matters. Document and circulate meeting minutes to the GM and top management.

Guest Experience & SOP Management

Guest Satisfaction: Drive a customer-first culture to maintain 100% guest satisfaction scores. Monitor customer feedback and oversee immediate service recovery protocols.

SOP Enforcement: Implement and strictly enforce Standard Operating Procedures across all departments, consulting with the GM/Consultants when refinement is required.

Commercial & Financial Planning: Partner with the GM/MD on annual budgeting, monthly forecasting, cost monitoring, and overhead control to maximize organizational profitability.

Supply Chain & Inventory: Audit departmental indents, store inventories, accounts receivable, and accounts payable.

Vendor Assessments: Coordinate with the Purchase Manager to negotiate with suppliers and deliver formal quarterly vendor performance evaluations to Head Office Purchase.

People Management & Team Development

Staff Development: Identify team learning needs, lead HOD training sessions, and foster staff career growth.

Feedback & Performance: Provide direct reports with regular constructive feedback through both formal reviews and informal catch-ups.

Requirements

Education: Degree or Diploma in Hotel/Hospitality Management (or related field).

Experience: Minimum 7+ years of progressive leadership experience in a 5-Star Hotel setting (e.g., as Deputy Manager, Assistant Operations Manager, or Hotel Manager).

Skills: Strong commercial awareness, P&L insight, revenue management skills, budget/forecasting proficiency, and excellent interpersonal abilities.

Technical: Proficient in MS Office, Property Management Systems (PMS), and Revenue Management Systems.