Operation Head

FINESSE STAFFING; Mumbai City; On-site; INR 1,500,000 - 2,500,000; Full time

Job summary

FINESSE STAFFING is seeking an experienced Operations Head for a 5-star catering and banqueting environment in Mumbai. The role demands a 10+ year track record, with strong leadership and hospitality management skills to drive efficiency and guest satisfaction.

The candidate will oversee daily operations, manage budgets, mentor staff, and ensure compliance with health and safety standards while partnering with department heads to optimize performance.

Qualifications

• Experience in hotel operations management is required.
• Leadership experience with 5+ years in a management role.
• Strong financial acumen and budget management skills.
• Excellent communication and interpersonal skills.

Responsibilities

• Oversee daily operations and ensure optimal performance of all hotel departments.
• Develop and implement operational strategies to enhance efficiency and guest satisfaction.
• Monitor budgets and manage financial performance to maximize profitability.
• Establish and maintain high standards of service and hospitality.
• Lead, mentor, and motivate staff to achieve operational excellence.
• Ensure compliance with health, safety, and legal regulations.
• Coordinate with other department heads to streamline operations and resolve issues.
• Analyze and interpret operational data to inform decision-making.
• Drive initiatives to improve the guest experience and departmental efficiencies.
• Manage vendor relationships and negotiate contracts to secure favorable terms.

Skills

Budgeting

Operational Strategy

Customer Service

Problem Solving

Data Analysis

Project Management

Regulatory Compliance

Interpersonal Communication

Education

Bachelor’s degree in Hospitality Management

Bachelor’s degree in Business Administration

Job description

Position: Operation Head

Experience: 10+ Years

Industry: Catering & Banqueting (Five Star Hotels Experience Required)

Responsibilities

1. Oversee daily operations and ensure optimal performance of all hotel departments.
2. Develop and implement operational strategies to enhance efficiency and guest satisfaction.
3. Monitor budgets and manage financial performance to maximize profitability.
4. Establish and maintain high standards of service and hospitality.
5. Lead, mentor, and motivate staff to achieve operational excellence.
6. Ensure compliance with health, safety, and legal regulations.
7. Coordinate with other department heads to streamline operations and resolve issues.
8. Analyze and interpret operational data to inform decision-making.
9. Drive initiatives to improve the guest experience and departmental efficiencies.
10. Manage vendor relationships and negotiate contracts to secure favorable terms.

Qualifications

1. Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
2. Proven experience in hotel operations management, with at least 5 years in a leadership role.
3. Strong financial acumen and budget management skills.
4. Exceptional leadership and team management abilities.
5. Excellent communication and interpersonal skills.
6. Strategic thinking and problem-solving capabilities.
7. In-depth knowledge of hospitality industry standards and best practices.

Skills

1. Budgeting
2. Operational Strategy
3. Customer Service
4. Problem Solving
5. Data Analysis
6. Project Management
7. Regulatory Compliance
8. Interpersonal Communication

Interested candidates can connect or share their resume on 9987096714 / 9867726714 / [e-mail]

Thanks & Regards,

Riddhi

Seniority Level

Director

Employment Type

Full-time

Job Function

Management and Manufacturing