General Manager

Shree Constructions & Leisure Private Limited; Lucknow; On-site; INR 2,500,000 - 5,000,000; Full time

Job summary

Shree Constructions & Leisure Private Limited in Lucknow seeks a General Manager to oversee day-to-day hotel operations, ensure service excellence, and coordinate with department heads to meet targets. The role requires a minimum of 10 years in hotel management, including at least 3 years as GM or operations head, with strong P&L accountability and PMS/OTA knowledge.

The position demands leadership excellence, adherence to local regulations, and a focus on maintaining high standards in F&B,

Qualifications

• Strong financial acumen with P&L accountability.
• Excellent leadership, interpersonal and conflict-resolution skills.
• In-depth knowledge of hotel PMS (Property Management Systems) and OTA channels.
• Thorough understanding of local statutory compliance, F&B operations, and housekeeping standards.

Responsibilities

• Operational Management: Oversee day-to-day operations across all hotel departments to ensure seamless check-ins, service delivery, and back-of-house workflow.
• Financial & Budgetary Control: Prepare, manage, and execute annual property budgets, financial forecasts, and P&L statements.
• Guest Experience & Reputation Management: Maintain high standards of guest satisfaction, address VIP requests, escalations and complex service complaints.
• Sales & Marketing Oversight: Partner with Sales & Marketing to build occupancy, capture corporate accounts, and launch promotional packages; enhance brand visibility.
• Human Resource & Team Leadership: Lead, mentor, recruit, and evaluate department heads and staff; foster positive culture and morale.
• Compliance, Safety & Crisis Management: Ensure full compliance with local laws and safety protocols; lead during emergencies and crises.

Skills

Financial acumen & P&L

Leadership & interpersonal

Hotel PMS & OTA

Compliance, F&B & housekeeping

Education

Degree in Hotel Management, Hospitality or Business Administration with MBA in Hospitality or related field

Tools

Hotel PMS

OTA platforms

Job description

Role & responsibilities

• Operational Management
  • Oversee day-to-day operations across all hotel departments to ensure seamless check-ins, service delivery, and back-of-house workflow.
  • Coordinate with Head of Departments (HODs) to set and track departmental operational goals.
  • Ensure the property maintains high standards for cleanliness, safety, hygiene, and overall facility upkeep.
• Financial & Budgetary Control
  • Prepare, manage, and execute annual property budgets, financial forecasts, and profit/loss (P&L) statements.
  • Monitor daily revenues, Gross Operating Profit (GOP), and cost-control measures without compromising service quality.
  • Analyze financial reports to optimize yield management and room pricing strategies.
• Guest Experience & Reputation Management
  • Maintain high standards of guest satisfaction by addressing VIP requests, escalations, and complex service complaints personally.
  • Monitor online review platforms, OTA (Online Travel Agency) scores, and guest feedback surveys to drive continuous improvements.
• Sales & Marketing Oversight
  • Partner with the Sales & Marketing team to build occupancy, capture corporate accounts, and launch promotional packages.
  • Enhance brand visibility across digital channels, local markets, and travel distribution networks.
• Human Resource & Team Leadership
  • Lead, mentor, recruit, and evaluate key department heads and staff members.
  • Foster a positive workplace culture, ensuring proper staff training, grooming, discipline, and morale.
• Compliance, Safety & Crisis Management
  • Ensure full compliance with local municipal laws, labor laws, fire safety protocols, and statutory licensing requirements.
  • Act as the primary lead during emergency situations, security incidents, or critical operational crises.

Preferred candidate profile

• Education: Degree in Hotel Management, Hospitality, or Business Administration with MBA in Hospitality or related field
• Experience: Minimum of 10 years of progressive experience in hotel management, with at least 3 years serving as a General Manager or Hotel Operations Head.
• Core Competencies:
  • Strong financial acumen and P&L accountability.
  • Exceptional leadership, interpersonal, and conflict-resolution skills.
  • In-depth knowledge of hotel PMS (Property Management Systems) and OTA channels.
  • Thorough understanding of local statutory compliance, F&B operations, and housekeeping standards.