A leading hospitality management firm in Uttarakhand is seeking a Hotel Operations Manager to oversee operational strategies across budget and mid-scale hotel properties. The successful candidate will have over 7 years of hotel operations experience, with at least 5 years in a senior leadership role. Responsibilities include implementing SOPs, driving revenue growth, and enhancing service delivery. Ideal candidates should possess a Bachelor's degree in Hospitality and strong leadership skills. This full-time position offers performance incentives.
Qualifications
7+ years of hotel operations experience in budget/mid-scale hotels.
5+ years in a senior leadership role with multi-property oversight.
Proven track record in improving operational performance.
Responsibilities
Lead and manage operational strategy for hotel properties.
Implement SOPs to standardize operations.
Drive revenue growth and cost control across properties.
Skills
Leadership
Financial Acumen
Analytical Skills
Communication Skills
Customer Service
Education
Bachelor's degree in Hotel Management / Hospitality / Business Administration
MBA / PG Diploma in Hospitality or related field
Job description
Benefits:
Performance Incentives
Job Type:
Full‑Time
Job Responsibilities:
Lead and manage operational strategy for all budget and mid‑scale hotel properties
Implement SOPs and best practices to standardize operations across properties
Ensure consistent service delivery across Front Office, F&B, Housekeeping, Engineering, and Support departments
Monitor key operational metrics and drive improvement initiatives
Drive revenue growth, cost control, and profitability across properties
Oversee budgeting, forecasting, and P&L management in coordination with finance teams
Analyze financial performance and implement corrective strategies to meet targets
Monitor guest feedback, reviews, and satisfaction scores for service improvement
Conduct quality audits and implement corrective action plans
Lead, mentor, and support Unit Heads / Property Managers across properties
Build a performance‑driven culture through training and employee engagement
Ensure compliance with brand standards, licenses, safety protocols, and legal requirements
Support corporate Sales & Marketing teams to drive occupancy and revenue growth
Assist in corporate contracts, partnerships, and local tie‑ups
Support new hotel openings, pre‑opening operations, and property integration
Drive innovation and continuous improvement in operational processes
Qualification:
Bachelor’s degree in Hotel Management / Hospitality / Business Administration
MBA / PG Diploma in Hospitality or related field (Preferred)
Experience:
Minimum 7+ years of hotel operations experience in budget/mid‑scale hotels
Minimum 5+ years experience in senior leadership role with multi‑property oversight
Proven track record in improving operational performance and profitability
Requirements / Skills:
Strong leadership and team management skills
Excellent financial acumen with P&L ownership experience
Strong planning, execution, and analytical skills
Good communication and stakeholder management skills
Customer‑centric mindset with focus on service excellence