Operations Manager

Zoho; Mukteshwar; On-site; INR 1,500,000 - 2,300,000; Full time

Job summary

Zoho operates a boutique hospitality property near Mukteshwar, Uttarakhand, requiring a senior hotel operations leader. The role drives revenue, guest satisfaction and overall hotel performance, coordinating sales, marketing, and service delivery.

The ideal candidate brings 7–10 years in hotel operations, strong leadership, and a track record of improving guest experiences while managing costs and teams in a resort setting.

Qualifications

• Degree/Diploma in Hotel Management (3-year program) is preferred.
• MBA in Hospitality/Business Management will be an added advantage.
• 7–10 years of relevant experience in the hospitality industry, preferably with hotel/resort operations and team management.

Responsibilities

• Monitor daily hotel revenue and sales performance against budget and targets, identify variances, and implement corrective measures.
• Coordinate with Sales & Marketing to maximize business opportunities and revenue.
• Monitor market trends and pricing strategies to identify growth opportunities.
• Lead and develop the team to achieve operational and business objectives.
• Ensure compliance with company policies, SOPs, and Head Office directives.
• Oversee day-to-day hotel administration and inter-department coordination.

Skills

Leadership

Communication

Guest service

Hotel operations

Team management

Education

Degree/Diploma in Hotel Management

MBA in Hospitality/Business Management (advantage)

Job description

Mukteshwar, India | Posted on 10/09/2026

Set amidst the tranquil Kumaon Hills near Mukteshwar, this boutique hospitality property offers a distinctive blend of colonial-era charm, contemporary comforts and scenic Himalayan surroundings. Nestled among lush greenery, oak forests and an apple orchard, the property provides an intimate setting for guests seeking a peaceful mountain retreat. The experience combines personalised hospitality, thoughtfully designed accommodation, curated dining and nature-led experiences, making it an environment where operational excellence, attentive guest service and a strong understanding of boutique hospitality are central to the guest experience.

ReportingTo: Sr. General Manager

Key Responsibilities

• Monitor daily hotel revenue and sales performance againstbudget and actual targets, identify variances, and implement correctivemeasures.
• Coordinate closely with the Sales & Marketing team tomaximize business opportunities and revenue.
• Monitor competitor activities, market trends, and pricingstrategies to identify opportunities for business growth.
• Develop and implement innovative ideas and initiatives tomaximize revenue and enhance guest experience.
• Ensure effective delegation of responsibilities andoptimum utilization of manpower.
• Maintain regular interaction with guests, obtainfeedback, and ensure prompt resolution of concerns.
• Lead, motivate, and guide the team to achieve operationaland business objectives.
• Conduct regular training and development sessions,particularly during lean periods, to enhance employee skills and servicestandards.
• Conduct daily HOD meetings to review operations, addresschallenges, and ensure smooth coordination among departments.
• Communicate and facilitate the implementation of newoperational initiatives and management directives.
• Ensure strict compliance with company policies, SOPs, andguidelines issued by the Head Office.
• Take overall responsibility for the administration andday-to-day operations of the hotel.
• Ensure effective coordination and communication among allhotel departments.
• Manage vendors, service providers, and local businesspartners effectively.
• Handle local liaison and coordination with government andadministrative authorities as required.
• Undertake any other responsibilities or assignmentsentrusted by the Management/Managing Director.

Requirements

Desired Skills

• Excellent verbal and written communication skills.
• Strong leadership, interpersonal, networking,negotiation, and presentation skills.
• Excellent organizational and problem-solving abilities, abilityto lead and motivate teams.
• Thorough knowledge of hotel operations, guest servicestandards, and departmental coordination.
• Ability to work independently and take ownership ofoverall hotel operations.

Education

• Degree/Diploma in Hotel Management (3-year program)preferred.
• MBA in Hospitality/Business Management will be an addedadvantage.

Experience

7–10 years of relevant experience in thehospitality industry,preferably with experience in hotel/resort operations and team management.