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TestHiring in Nainital, Uttarakhand, is seeking a seasoned Housekeeping Manager to lead the department, set service standards, and drive guest satisfaction in a luxury resort environment.
You will supervise housekeeping staff, conduct daily inspections, manage budgets, and collaborate with vendors to maintain pristine facilities. Fluency in English and strong leadership are essential to deliver five-star experiences.
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Departmental Leadership & Operations
End-to-End Ownership: Head the entire Housekeeping department, supervising all housekeeping staff, setting operational standards, and driving high team morale.
Daily Inspections: Conduct routine checks and audits of guest rooms, public areas, and back-of-house facilities to ensure pristine cleanliness, readiness, and alignment with 5-star resort standards.
Turnaround & Operations: Lead operational execution for group arrivals, departures, and VIP guest exits to ensure smooth, high-touch experiences.
Budget & Cost Control: Manage departmental budgeting, track overheads, and control operating expenses without compromising service quality.
Inventory Control: Oversee stock management of linens, guest amenities, cleaning chemicals, uniforms, and housekeeping machinery. Maintain optimum par stock levels.
Vendor Operations: Coordinate with suppliers and vendors for high-quality procurement, auditing store requisitions, quality checks, and product expiry dates.
Team Training & People Development
Staff Upskilling: Plan, schedule, and execute regular training programs for existing and newly onboarded housekeeping staff, especially local talent, to build a refined hospitality culture.
Performance Reviews: Provide direct reports with timely feedback, performance evaluation, and team rosters (including long hours/break shifts during peak operations).
Property Background: Candidates strictly from luxury resort properties.
Target Brands & Designations:
Oberoi / Aman: Currently working as a Housekeeping Manager (or above).
Sujan / Evolve Back: Currently working as an Executive Housekeeper or Housekeeping Manager.
Personality & Communication: Exceptional grooming, strong leadership presence, and fluent spoken English communication skills.