Renewals Voice Process | Customer Support

Veerwal Getwork Services; Bengaluru; Vor Ort; INR 180.000 - 240.000; Vollzeit

Zusammenfassung

Veerwal Getwork Services in Bengaluru is seeking a renewal-focused voice process professional to handle customer calls, explain renewal requirements, and ensure a positive service experience. The role emphasizes clarity in English and Hindi, adherence to renewal timelines, and maintaining accurate interaction records.

The candidate should have at least 6 months of relevant experience, strong customer focus, and the ability to work towards individual and team targets from the Bangalore office.

Qualifikationen

• 6 months minimum in voice process or customer service.
• Strong verbal skills in English and Hindi.
• Knowledge of a South Indian language preferred.
• Customer-focused with good listening and interpersonal skills.
• Able to meet individual and team targets.

Aufgaben

• Handle inbound/outbound calls for policy renewals.
• Explain renewal requirements and processes.
• Follow up on pending or upcoming renewals.
• Address queries and provide resolution.
• Maintain call logs and customer records.
• Aim for productivity and quality targets.

Kenntnisse

English communication

Hindi communication

Customer service

Telecalling

Teamwork

Jobbeschreibung

Role Overview

The candidate will be responsible for handling renewal-related customer interactions through a voice process, supporting customers with policy renewal requirements, resolving queries, and ensuring a positive customer experience.

Key Responsibilities

• Handle inbound/outbound customer calls related to insurance policy renewals.
• Communicate clearly with customers in English and Hindi.
• Explain renewal requirements, policy-related information, and applicable processes.
• Follow up with customers for pending or upcoming renewals.
• Address customer queries and provide accurate information or appropriate resolution.
• Maintain professional communication and deliver a good customer experience.
• Achieve assigned productivity, quality, and renewal-related targets.
• Maintain accurate call and customer interaction records as required.

Candidate Requirements

• Minimum 6 months of relevant voice process / customer service / telecalling experience.
• Strong verbal communication skills in English and Hindi.
• Knowledge of any South Indian language will be preferred.
• Customer-focused approach with good listening and interpersonal skills.
• Ability to work towards individual and team targets.
• Candidates should be comfortable working from the Bangalore office location.