Life insurance - Branch Customer Service - 4 lacs

Wego Consultants; Hubli; On-site; INR 300,000 - 420,000; Full time

Job summary

Wego Consultants in Hubli, Karnataka, invites applications for a customer retention specialist to engage policyholders, follow up on renewals, and resolve servicing inquiries. You will build relationships, upsell riders or plans, and coordinate with internal teams to resolve issues.

The role emphasizes adherence to IRDAI regulations, accurate documentation, and meeting renewal and persistency targets while delivering excellent service to existing customers.

Responsibilities

• Contact existing policyholders through calls and other communication channels to ensure timely premium payments and policy renewals.
• Follow up with customers whose policies are approaching renewal or are at risk of lapsing.
• Understand customer concerns and provide appropriate information regarding policy benefits, premium payments, renewal, and policy servicing.
• Identify reasons for potential policy lapses and take appropriate retention measures.
• Maintain regular follow-ups with customers and ensure effective closure of customer requests.
• Coordinate with internal teams for resolution of service-related issues.
• Build and maintain strong relationships with existing customers to improve customer satisfaction and policy persistency.
• Maintain accurate records of customer interactions, follow-ups, and outcomes.
• Achieve assigned targets related to renewal, retention, persistency, and customer engagement.
• Ensure all customer interactions and activities are carried out in accordance with company policies and regulatory requirements.
• Greet and assist walk-in customers, addressing inquiries on policy details, renewals, claims status, and premium payments.
• Identify opportunities to upsell existing customers (e.g., increasing sum assured) and cross-sell complementary products like critical illness riders or investment-linked plans.
• Process applications, documentation, and KYC requirements accurately, while ensuring compliance with IRDAI regulations and company guidelines.

Job description

Key Responsibilities

• Contact existing policyholders through calls and other communication channels to ensure timely premium payments and policy renewals.
• Follow up with customers whose policies are approaching renewal or are at risk of lapsing.
• Understand customer concerns and provide appropriate information regarding policy benefits, premium payments, renewal, and policy servicing.
• Identify reasons for potential policy lapses and take appropriate retention measures.
• Maintain regular follow-ups with customers and ensure effective closure of customer requests.
• Coordinate with internal teams for resolution of service-related issues.
• Build and maintain strong relationships with existing customers to improve customer satisfaction and policy persistency.
• Maintain accurate records of customer interactions, follow-ups, and outcomes.
• Achieve assigned targets related to renewal, retention, persistency, and customer engagement.
• Ensure all customer interactions and activities are carried out in accordance with company policies and regulatory requirements.
• Greet and assist walk-in customers, addressing inquiries on policy details, renewals, claims status, and premium payments.
• Identify opportunities to upsell existing customers (e.g., increasing sum assured) and cross-sell complementary products like critical illness riders or investment-linked plans.
• Process applications, documentation, and KYC requirements accurately, while ensuring compliance with IRDAI regulations and company guidelines.

For more information please call Sreelakshmi@9562174455 or Gopakumar@9562184455