Walk-in | Associate/Senior Associate - Persistency

Aditya Birla Health Insurance; Navi Mumbai; On-site; INR 180,000 - 300,000; Full time

Job summary

Aditya Birla Health Insurance in Navi Mumbai seeks a target-driven telesales professional to upsell policies and handle outbound calls.

You will identify customer needs, resolve issues, and stay updated on company policies to provide accurate answers while maintaining relations and meeting personal and team targets.

Qualifications

• Experience in renewals, persistency, or health insurance sales.
• Excellent communication and negotiation skills.
• Ability to build relationships and meet targets.

Responsibilities

• Upsell other products wherever possible.
• Handle outbound calls to customers and clients.
• Identify customer needs, resolve issues and provide solutions.
• Be well-versed with company policies and FAQs for policy-related answers.
• Maintain good customer relations.
• Meet personal targets and work towards team targets.

Skills

Outbound calling

Renewals/Retention

Upselling

Communication skills

Education

Graduate in any discipline

Tools

CRM software

Job description

Role & responsibilities

• Upsell other products wherever possible.
• Handle outbound calls to customers and clients.
• Identify the needs of customers, resolve issues, and provide solutions.
• Also, be well-read on company policies and the website for FAQs or policy-related answers.
• Maintain good customer relations.
• Meet personal targets and work towards meeting team targets.

Preferred candidate profile

• Graduate in any discipline.
• 1-5 years of experience in Renewals, Persistency, Retention, Telesales, Health Insurance, Life Insurance, or BFSI Sales.
• Strong communication, negotiation, and relationship management skills.