Customer Support Executive - domestic

wroots global pvt ltd; Bengaluru; On-site; INR 200,000 - 350,000; Full time

Job summary

wroots global pvt ltd seeks a Customer Support Executive Voice to be the first point of contact for customers in Bengaluru. You will handle inbound and outbound calls, resolving queries about policies, claims, renewals, and ensuring a high-quality customer experience.

Strong English and Hindi communication, basic computer skills, and a customer-first attitude are essential. Freshers and experienced candidates may apply, with a minimum 12th pass requirement.

Qualifications

• Experience: Freshers & Experienced candidates can apply.
• Education: 12th Graduation Minimum qualification required.
• Languages: English + Hindi Mandatory. Excellent verbal communication skills.
• Skills: Customer handling, problem-solving, good listening skills, basic computer knowledge.

Responsibilities

• Address customer queries via regarding policies, claims, endorsements & renewals.
• Provide accurate information and resolution in a timely & empathetic manner.
• Maintain logs and update customer records in CRM.
• Meet quality & productivity targets as per company guidelines.

Skills

Customer handling

Problem-solving

Active listening

Basic computer knowledge

Education

12th pass

Job description

Job Title: Customer Support Executive Voice

Location: | Work Mode: On-site WFO

Process: Customer Support Voice

*Role Overview*

You will be the first point of for customers. The role involves handling inbound/outbound s, resolving customer queries related to insurance policies, claims, renewals, and ensuring a high-quality customer experience.

Key Responsibilities

• Address customer queries via regarding policies, claims, endorsements & renewals
• Provide accurate information and resolution in a timely & empathetic manner
• Maintain logs and update customer records in CRM
• Meet quality & productivity targets as per company guidelines

Eligibility Criteria

• Experience: Freshers & Experienced candidates can apply
• Education: 12th Graduation Minimum qualification required
• Languages: English + Hindi Mandatory. Excellent verbal communication skills
• Skills: Customer handling, problem-solving, good listening skills, basic computer knowledge.