Customer Support Executive - domestic

wroots global pvt ltd; Bangalore Rural; On-site; INR 180,000 - 240,000; Full time

Job summary

Wroots Global Pvt Ltd in Bangalore is seeking a Customer Support Executive for voice process. You will be the first point of contact for customers, handling inbound and outbound calls related to insurance policies, claims, renewals, and inquiries.

The role requires fluent English and Hindi, good listening skills, problem-solving ability, and basic computer knowledge. This on-site position offers opportunities to excel in a fast-paced customer service environment with focus on quality.

Qualifications

• Minimum qualification: 12th pass or Graduation.
• Proficiency in English and Hindi (spoken and written).
• Freshers and experienced candidates welcome.
• Basic computer knowledge and good listening skills.

Responsibilities

• Handle inbound and outbound calls regarding policies, claims, endorsements & renewals.
• Provide accurate information and resolution in a timely and empathetic manner.
• Maintain logs and update customer records in CRM.
• Meet quality and productivity targets as per company guidelines.

Skills

Customer handling

Problem-solving

Active listening

Basic computer knowledge

Education

12th pass or Graduation

Job description

Job Title: Customer Support Executive Voice

Location: | Work Mode: On-site WFO

Process: Customer Support Voice

*Role Overview*

You will be the first point of for customers. The role involves handling inbound/outbound s, resolving customer queries related to insurance policies, claims, renewals, and ensuring a high-quality customer experience.

Key Responsibilities

• Address customer queries via regarding policies, claims, endorsements & renewals
• Provide accurate information and resolution in a timely & empathetic manner
• Maintain logs and update customer records in CRM
• Meet quality & productivity targets as per company guidelines

Eligibility Criteria

• Experience: Freshers & Experienced candidates can apply
• Education: 12th Graduation Minimum qualification required
• Languages: English + Hindi Mandatory. Excellent verbal communication skills
• Skills: Customer handling, problem-solving, good listening skills, basic computer knowledge.