Renewals Representative

SOTI; Gurgaon; On-site; INR 900,000 - 1,500,000; Full time

Job summary

SOTI is seeking an experienced Inside Sales professional to serve as the first line of contact with clients and prospects in India. You will manage renewals, identify upsell opportunities, and collaborate with cross-functional teams to grow revenue.

The role requires a proven track record in high-volume B2B sales, excellent English communication, and familiarity with Salesforce. A proactive, goal-oriented mindset and ability to thrive in a fast-paced environment are essential.

Qualifications

• 4+ years in a high-volume B2B sales or renewals role, ideally tech-focused.
• Experience with Salesforce is desirable.
• Strong communication skills in English and customer-facing environments.

Responsibilities

• Serve as the first point of contact with Clients and Prospects, representing SOTI professionally.
• Grow account scope and value, meeting renewal targets.
• Create price quotes, upsell products/services, and resolve customer needs.
• Collect and provide customer and partner information; relay feedback to SOTI.
• Plan campaigns to grow existing accounts and revenue.
• Handle inbound/outbound communications and promote offers.
• Maintain relationships with key influencers and manage pipeline/forecast.
• Collaborate cross-functionally to support sales strategy.
• Maintain product, industry and technical knowledge.

Skills

B2B sales

Renewals

Salesforce

Customer-facing

Phone presence

English communication

Upselling

Team collaboration

Tools

Salesforce

Job description

Job Description

SOTI is committed to providing its employees with endless possibilities; learning new things, working with the latest technologies and making a difference in the world.

SOTI does not charge any fees at any stage of the recruitment process. You can verify the authenticity of any SOTI job opportunities by visiting SOTI Careers. SOTI shall not be liable for any fraudulent recruitment activities carried out by unauthorized individuals or organizations.

Responsibilities

• Serve as the first point of contact with Clients and Prospects, presenting a warm and professional manner as an ambassador of SOTI
• Take ownership and responsibility for all customers in the account database with a focus to grow the scope and value of the account
• Meet business renewal targets, create price quotes, upsell SOTI products/services and resolve customer needs
• Collect customer information, provide product information directly to customers and SOTI partners
• Provide feedback from customers to appropriate personnel within SOTI
• Plan effective sales campaigns and target existing account base to proactively grow accounts and extend revenue
• Deal with inbound and outbound calls/e-mail from and to customers, communicating special offers and other promotions
• Maintain regular contact with key influencers and build and strengthen the customer relationship
• Manage pipeline and forecast accordingly
• Collaborate with colleagues cross-functionally (Outside Sales Executive, SEs, Channel Partners, Marketing, etc), to support the sales strategy
• Maintain in-depth product, industry trend and technical knowledge

Qualifications

• 4+ years of experience in a high volume B2B sales or renewals role ideally within technology; Inside Sales experience is desirable but not essential
• Experience of Salesforce is desirable
• Passion for technology and aptitude to learn new technologies
• Strong phone presence and experience in a high-volume customer interaction environment
• Proficient interpersonal, communication, and computer skills
• Basic knowledge in mobile technology - Desirable
• Ability to excel in a team-oriented, collaborative, and fast-paced environment
• A self-starter with a high degree of initiative, a can-do attitude, results and goal-driven mindset
• Ability to deal with people sensitively, tactfully, diplomatically, and professionally at all times
• Attention to detail in all areas of work with strong problem identification and problem resolution skills
• Excellent communication skills in English
• Proficiency in additional languages would be a strong asset