Renewal & Expansion Specialist

Superset; Bengaluru; On-site; INR 800,000 - 1,400,000; Full time

Job summary

Superset is seeking a Renewal & Expansion Specialist to own renewals across our existing revenue portfolio and to drive upsell and cross-sell opportunities. You will work with Customer Success Managers to identify growth opportunities, manage commercial conversations, and build long-term customer relationships in a sales-led farming model.

The ideal candidate has 2–5 years of B2B SaaS sales experience, proven renewal and expansion successes, and the ability to engage senior stakeholders.

Qualifications

• Experience in managing and growing an existing customer portfolio within a B2B SaaS environment.
• Proven ability to close renewals and drive upsell opportunities.
• Strong communication and negotiation skills with stakeholders at multiple levels.

Responsibilities

• Own renewals across a portfolio of existing Superset customers and ensure timely closure of the revenue cycle.
• Drive renewal conversations, negotiations, and commercial closures with existing customers.
• Partner with Customer Success to understand account health, requirements, and upcoming renewal opportunities.
• Identify and drive cross-sell and upsell opportunities across the existing customer base.
• Build deep understanding of customer organizations, stakeholders, usage, and business requirements to identify expansion opportunities.
• Engage with decision-makers to communicate Superset's value and drive account growth.
• Maintain a healthy renewal pipeline and track renewal and expansion opportunities.
• Collaborate with internal teams to resolve commercial or account-level requirements impacting renewals.
• Forecast renewals and expansion revenue and proactively flag risks to the business.
• Build long-term relationships with customers while maintaining a strong commercial focus.

Skills

Account management

Renewals

Upsell cross-sell

Negotiation

Forecasting

Job description

As a Renewal & Expansion Specialist, you will own renewals across Superset's existing revenue portfolio while driving upsell and cross-sell opportunities. You'll work closely with Customer Success Managers to identify account growth opportunities, manage commercial conversations, and build long-term customer relationships. This is a sales-led farming role, with prior hunting/new business experience being an added advantage

Key Responsibilities:

• Own renewals across a portfolio of existing Superset corporate customers and ensure timely closure of the revenue cycle.
• Drive renewal conversations, negotiations, and commercial closures with existing customers.
• Partner closely with Customer Success Managers to understand account health, customer requirements, and upcoming renewal opportunities.
• Identify and drive cross-sell and upsell opportunities across the existing customer base.
• Build a strong understanding of customer organisations, stakeholders, usage, and business requirements to identify expansion opportunities.
• Engage with decision-makers and commercial stakeholders to communicate the value of Superset and drive account growth.
• Maintain a healthy renewal pipeline and ensure accurate tracking of renewal and expansion opportunities.
• Work with internal teams such as Customer Success, Product, and Implementation to resolve commercial or account-level requirements that impact renewals.
• Forecast renewals and expansion revenue and proactively flag risks to the business.
• Build long-term relationships with customers while maintaining a strong commercial focus.

Requirements | You'll be a great addition to our team if:

• 2-5 years of experience in sales, with significant experience in farming / account management / renewals / expansion sales.
• Strong experience managing and growing an existing customer portfolio.
• Proven experience handling renewals, upselling, cross-selling, and commercial negotiations.
• Ability to build relationships with multiple stakeholders within an account and engage with senior decision-makers.
• Strong ownership of revenue targets and ability to work towards measurable commercial outcomes.
• Good understanding of sales pipelines, forecasting, CRM hygiene, and account planning.
• Strong communication, negotiation, and relationship-management skills.
• Ability to work closely with Customer Success while maintaining clear ownership of the commercial conversation.
• Experience in hunting / new business sales will be an added advantage.
• Experience in B2B SaaS, EdTech, HRTech, or a technology-led business would be useful.

Good to have :

• Hands-on use of AI tools (e.g., ChatGPT, automation tools) to improve prospecting, research, and deal execution.
• Strong structured thinking and problem-solving ability, especially in breaking down complex enterprise sales cycles.
• Comfort working with technology tools across CRM, outreach, and sales enablement platforms.
• Ability to form clear, logical opinions backed by data and customer insights.
• High speed of execution with the ability to move deals forward proactively and consistently.
• Experience in HRTech / HRMS / recruitment platforms.
• Exposure to campus hiring or early talent programs.
• Ability to build business cases and articulate ROI to senior stakeholders.