Renewals Representative

SOTI Inc; Gurugram District; On-site; INR 1,200,000 - 2,000,000; Full time

Job summary

SOTI Inc. in Gurugram, India, is seeking an experienced Inside Sales Executive to drive renewals, upsell SOTI products, and manage a robust account pipeline.

You will engage with clients through high-volume calls and emails, qualify opportunities, and coordinate with cross-functional teams to meet renewal targets. Ideal candidates will have 4+ years in high-volume B2B sales, familiarity with Salesforce, strong communication skills, and a proactive, team-oriented mindset in a fast-paced tech

Qualifications

• 4+ years of experience in a high volume B2B sales or renewals role within technology.
• Inside Sales experience is desirable but not essential.
• Experience with Salesforce is desirable.
• Strong communication and relationship-building skills.
• Ability to work in a fast-paced, team-oriented environment.

Responsibilities

• Serve as the first point of contact with Clients and Prospects, presenting a warm and professional manner as an ambassador of SOTI.
• Take ownership and responsibility for all customers in the account base with a focus to grow scope and value.
• Meet business renewal targets, create price quotes, upsell products/services and resolve customer needs.
• Collect customer information, provide product information to customers and partners.
• Provide feedback from customers to appropriate personnel within SOTI.
• Plan effective sales campaigns and target existing accounts to proactively grow revenue.
• Deal with inbound and outbound calls/emails, communicating offers and promotions.
• Maintain regular contact with key influencers and build customer relationships.
• Manage pipeline and forecast accordingly.
• Collaborate cross-functionally to support the sales strategy.

Skills

B2B sales

Renewals

Communication

Phone sales

Team collaboration

Problem solving

Attention to detail

Tools

Salesforce

Job description

SOTI is committed to providing its employees with endless possibilities; learning new things, working with the latest technologies and making a difference in the world.SOTI does not charge any fees at any stage of the recruitment process. You can verify the authenticity of any SOTI job opportunities by visiting SOTI Careers. SOTI shall not be liable for any fraudulent recruitment activities carried out by unauthorized individuals or organizations.Responsibilities:Serve as the first point of contact with Clients and Prospects, presenting a warm and professional manner as an ambassador of SOTITake ownership and responsibility for all customers in the account database with a focus to grow the scope and value of the accountMeet business renewal targets, create price quotes, upsell SOTI products/services and resolve customer needsCollect customer information, provide product information directly to customers and SOTI partnersProvide feedback from customers to appropriate personnel within SOTIPlan effective sales campaigns and target existing account base to proactively grow accounts and extend revenueDeal with inbound and outbound calls/e-mail from and to customers, communicating special offers and other promotionsMaintain regular contact with key influencers and build and strengthen the customer relationshipManage pipeline and forecast accordinglyCollaborate with colleagues cross-functionally (Outside Sales Executive, SEs, Channel Partners, Marketing, etc), to support the sales strategyMaintain in-depth product, industry trend and technical knowledgeQualifications4+ years of experience in a high volume B2B sales or renewals role ideally within technology; Inside Sales experience is desirable but not essentialExperience of Salesforce is desirablePassion for technology and aptitude to learn new technologiesStrong phone presence and experience in a high-volume customer interaction environmentProficient interpersonal, communication, and computer skillsBasic knowledge in mobile technology – DesirableAbility to excel in a team-oriented, collaborative, and fast-paced environmentA self-starter with a high degree of initiative, a can-do attitude, results and goal-driven mindsetAbility to deal with people sensitively, tactfully, diplomatically, and professionally at all timesAttention to detail in all areas of work with strong problem identification and problem resolution skillsExcellent communication skills in EnglishProficiency in additional languages would be a strong assetIf you want to bring your ideas to life, apply at SOTI today.