Assistant Renewal Manager

Shivaami; Mumbai; On-site; INR 720,000 - 880,000; Full time

Job summary

A leading IT solutions provider in Mumbai seeks an experienced individual for the IT Sales Renewal Manager role. You'll manage renewals for assigned accounts, ensuring successful contract renewals and maintaining client relationships. This position requires a solid understanding of cloud productivity suites and expérience in renewal management or subscription-based sales. Candidates with 3–5 years' experience in the IT or SaaS industries are preferred. Join us to enhance client satisfaction and achieve high retention rates.

Qualifications

• 3–5 years in renewal management or subscription-based sales.
• Strong understanding of cloud productivity suites like Google Workspace and Microsoft 365.
• Demonstrated success in managing renewal cycles.

Responsibilities

• Manage the end-to-end renewal process for assigned accounts.
• Build strong client relationships to ensure smooth renewal experience.
• Collaborate with Sales and Customer Success teams on renewal strategies.
• Identify risks to renewal and maintain accurate renewal forecasting.

Skills

Renewal management

Account management

Communication skills

Negotiation skills

Education

Bachelor's degree in Business or related field

Tools

Salesforce

HubSpot

Zoho CRM

Job description

🕒 Experience: 3 to 5 Years in IT Sales

📅 Joining: Immediate or ASAP preferred

💰 Salary: Up to 8 LPA

Job Description

• Manage the end-to-end renewal process for assigned accounts, ensuring timely and successful contract renewals.
• Build strong relationships with clients to understand their needs and ensure a smooth renewal experience.
• Collaborate with Sales, Customer Success, and Finance teams to align renewal strategies, pricing, and service terms.
• Identify and mitigate risks to renewal, including customer dissatisfaction or potential service issues.
• Maintain accurate renewal forecasting and reporting in CRM systems.
• Upsell or cross-sell additional services during the renewal process when appropriate.
• Ensure all renewal documentation, contracts, and quotes are accurate, updated, and compliant.
• Prepare and maintain accurate renewal data for all clients.
• Coordinate with clients to schedule renewal-related meetings and provide timely updates.
• Send renewal notifications ahead of expiration dates.
• Draft and manage renewal agreements, including regular follow-ups for pending signatures.
• Assign renewal invoice tasks and verify accuracy for plan details, pricing, and validity.
• Follow up on pending payments to ensure timely clearance and account continuity.
• Collaborate with Key Account Managers to support remaining backend activities related to renewals.
• Coordinate with the Support Team to resolve client issues during the renewal phase.
• Assist with Change Management and Training Coordination during client transitions.

Required Qualifications

• 3–5+ years of experience in renewal management, account management, or subscription-based sales within IT or SaaS industries.
• Strong understanding of cloud productivity suites (Google Workspace, Microsoft 365), IDAM tools (Okta), device management (ScaleFusion), and cybersecurity solutions.
• Demonstrated success managing renewal cycles and achieving high retention rates.
• Excellent communication, negotiation, and customer-handling skills.
• Hands-on experience using CRM platforms such as Salesforce, HubSpot, or Zoho CRM.
• Ability to manage large volumes of accounts and multiple deadlines efficiently.

Preferred Qualifications

• Bachelor’s degree in Business, Marketing, Information Technology, or a related field.
• Experience working with B2B mid-market and enterprise-level customers.
• Exposure to cross-functional roles involving Customer Success, Sales, and Finance teams.
• Certifications in cloud or security technologies (Google, Microsoft, Okta, etc.).