Sr Renewal Specialist

Concentrix; Gurugram District, Delhi; Presencial; INR 600.000 - 900.000; Jornada completa

Descripción de la vacante

Concentrix in Gurugram is hiring a Specialist, Renewal Sales to drive renewals, upsell opportunities, and maintain accurate forecasts. You will develop product knowledge to meet client needs and collaborate with cross-functional teams to optimize sales processes.

A 2-year track record in sales or customer service and Salesforce experience are essential. The role emphasizes data-driven insights, professional outreach, and the ability to navigate high-volume interactions while delivering value and

Formación

• 2 years of experience in a customer service or sales role.
• Experience in a high-volume calling environment.
• Proficient with Salesforce CRM.
• Strong communication in a fast-paced environment.
• Aptitude for learning and optimizing new technology and data.
• Ability to leverage AI-powered tools to optimize workflow.
• Strong problem-solving and emotional intelligence.
• Proficient in Microsoft Office programs.

Responsabilidades

• Consistently achieve or exceed revenue-based quota by selling renewals/products/services and upsell opportunities.
• Work within a dedicated territory for an established client.
• Own and deliver accurate weekly, monthly, and quarterly sales forecasts.
• Develop and maintain mastery of product knowledge to assess client needs.
• Promote products or services and guide customers through strategic product adoption to accelerate value.
• Analyze data to proactively identify at-risk customers and adoption opportunities.
• Independently resolve customer concerns and roadblocks, ensuring satisfaction and product usage.
• Manage external competitive pressures and objections to retain and win customers.
• Handle high volume of customer contacts via phone and email daily.
• Maintain professionalism in all interactions with customers and prospects.
• Build strong relationships with internal and external stakeholders to meet expectations.
• Collaborate with cross-functional teams to optimize sales processes and systems.
• Maintain CRM data accuracy and timeliness.

Conocimientos

Customer service

Sales experience

Communication

Data-driven

Educación

Bachelor's degree

Herramientas

Salesforce

CRM systems

Descripción del empleo

ROLE: Renewal Sales

DESIGNATION: Specialist, Renewal Sales

LOCATION: Gurugram

YEARS OF EXPERIENCE: 2 Years

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

Role and Key Responsibilities:

• Consistently achieve or exceed your revenue-based quota by selling renewals/products/services and offering upsell opportunities when applicable.
• Work within a dedicated territory for an established client.
• Own and deliver accurate weekly, monthly, and quarterly sales forecasts.
• Develop and maintain a mastery of product knowledge and technical understanding to effectively assess client needs and requirements.
• Successfully promote products or services and guide customers through strategic product adoption to accelerate their time to value.
• Analyze and utilize data to proactively identify and address at risk’ customers and uncover adoption opportunities.
• Independently resolve customer concerns and roadblocks, ensuring satisfaction and product usage.
• Effectively manage external competitive pressures and handle complex objections to retain and win new customers.
• Manage a high volume of customer contacts through phone and email each day.
• Ensure a high level of professionalism during all interactions with customers and prospects.
• Effectively partner with and build strong business relationships with both internal and external stakeholders to ensure customer expectations are met.
• Collaborate with cross-functional teams and management to optimize sales processes and systems.
• Maintain the customer management system (CRM) to ensure all relevant data is captured in a timely manner

Key skills & knowledge:

• 2 years of experience in a customer service or sales role.
• Prior experience in a high-volume calling environment and experience with Salesforce.com or a similar CRM
• Prior success in achieving individual and/or team sales quotas and goals.
• Demonstrated ability to effectively communicate with customers in a fast-paced environment while developing positive customer relationships.
• A demonstrated aptitude for learning and optimizing new technology and data.
• An aptitude for leveraging AI-powered tools to optimize your workflow and drive results.
• Strong problem-solving skills.
• Well-developed emotional intelligence, including high levels of empathy and self-awareness.
• Excellent knowledge of Microsoft Office programs and strong

Educational Qualification:

• A bachelor’s degree.

Disclaimer: -

'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.'