Renewals Representative

SOTI Inc; Gurgaon; On-site; INR 700,000 - 1,200,000; Full time

Job summary

SOTI is seeking an experienced Inside Sales professional in Gurgaon to be the first point of contact for clients and prospects, representing SOTI with professionalism. You will own account relationships, drive renewals, quote prices, and upsell SOTI products and services while gathering customer insights for the product teams.

The role requires 4+ years in high-volume B2B sales or renewals, with strong communication skills and the ability to work cross-functionally to grow revenue and manage

Qualifications

• 4+ years of experience in a high volume B2B sales or renewals role.
• Experience with Salesforce is desirable.
• Strong communication and interpersonal skills.
• Ability to grow accounts and upsell products/services.
• Proactive, self-motivated with target-driven mindset.

Responsibilities

• Serve as the first point of contact with Clients and Prospects, presenting a warm and professional manner as an ambassador of SOTI.
• Take ownership of customers in the account database to grow scope and value.
• Meet renewal targets, create price quotes, upsell products/services and resolve needs.
• Collect information, provide product details to customers and partners.
• Provide feedback from customers to internal teams.
• Plan campaigns and target base to grow revenue.
• Handle inbound/outbound calls and emails about offers.
• Maintain relationships with key influencers and forecast pipeline.
• Collaborate cross-functionally to support sales strategy.
• Maintain product/industry knowledge.

Skills

B2B sales

Renewals

Salesforce

English communication

Account management

Customer relationship

Tools

Salesforce

Job description

SOTI is committed to providing its employees with endless possibilities; learning new things, working with the latest technologies and making a difference in the world. SOTI does not charge any fees at any stage of the recruitment process. You can verify the authenticity of any SOTI job opportunities by visiting SOTI Careers. SOTI shall not be liable for any fraudulent recruitment activities carried out by unauthorized individuals or organizations.

Responsibilities

• Serve as the first point of contact with Clients and Prospects, presenting a warm and professional manner as an ambassador of SOTI
• Take ownership and responsibility for all customers in the account database with a focus to grow the scope and value of the account
• Meet business renewal targets, create price quotes, upsell SOTI products/services and resolve customer needs
• Collect customer information, provide product information directly to customers and SOTI partners
• Provide feedback from customers to appropriate personnel within SOTI
• Plan effective sales campaigns and target existing account base to proactively grow accounts and extend revenue
• Deal with inbound and outbound calls/e-mail from and to customers, communicating special offers and other promotions
• Maintain regular contact with key influencers and build and strengthen the customer relationship
• Manage pipeline and forecast accordingly
• Collaborate with colleagues cross-functionally (Outside Sales Executive, SEs, Channel Partners, Marketing, etc), to support the sales strategy
• Maintain in-depth product, industry trend and technical knowledge

Qualifications

• 4+ years of experience in a high volume B2B sales or renewals role ideally within technology; Inside Sales experience is desirable but not essential
• Experience of Salesforce is desirable
• Passion for technology and aptitude to learn new technologies
• Strong phone presence and experience in a high-volume customer interaction environment
• Proficient interpersonal, communication, and computer skillsBasic knowledge in mobile technology – Desirable
• Ability to excel in a team-oriented, collaborative, and fast-paced environment
• A self-starter with a high degree of initiative, a can-do attitude, results and goal-driven mindset
• Ability to deal with people sensitively, tactfully, diplomatically, and professionally at all times
• Attention to detail in all areas of work with strong problem identification and problem resolution skills
• Excellent communication skills in English
• Proficiency in additional languages would be a strong asset

SOTI is a proven innovator and industry leader for simplifying business mobility solutions by making them smarter, faster and more reliable. With SOTI’s innovative portfolio of solutions, organizations can trust SOTI to elevate and streamline their mobile operations, maximize their ROI and reduce device downtime. Globally, with over 17,000 customers, SOTI has proven itself to be the go‑to mobile platform provider to manage, secure and support business‑critical devices. With SOTI’s world‑class support, enterprises can take mobility to endless possibilities. For more information, visit soti.net.