Renewal Sales Associate

Talentgum; India; On-site; INR 300,000 - 540,000; Full time

Job summary

TalentGum in India is seeking a Renewals Sales and Client Servicing Executive to safeguard subscriptions and drive continued learning journeys for children. You will handle reminders, outbound calls, upsells, and maintain records to support renewal targets.

You will engage customers at various touchpoints, upsell upgrades, and collaborate with senior management to maximize career growth in a fast-paced startup environment with flexible hours.

Qualifications

• Bachelor's degree in business administration or closely related field.
• 1–2 years of experience as Renewal Sales Executive.
• Ability to perform under duress.
• Strong time- and project-management abilities.
• Excellent problem-solving and analytical abilities.
• Capable of effective communication.
• Superior customer service abilities.
• Leading, fast-paced start-up with flexible working hours.
• Encourages project ownership, creative ideas, critical thinking, and constructive feedback.
• Leadership and learning opportunities, interaction with various stakeholders.

Responsibilities

• Sending timely reminders to customers.
• Outbound telecalling to ensure renewals.
• Helping existing customers with upgrades.
• Keeping thorough records of all current and potential clients.
• Ensuring achievement of Renewal Collection targets.
• Exceeding sales quotas on all cadences (monthly to annual).
• Gaining knowledge about courses and clarifying information.
• Engage with customers at welcome, service/feedback, and renewal calls.
• Build strong client relationships with superior after-sales support.

Skills

Communication

Time management

Project management

Problem solving

Customer service

Education

Bachelor's degree in Business Administration

Job description

TalentGum is a leading e-learning platform launched in 2021 that aspires to transform the scope of extracurricular education globally by encouraging the all-round development of children. The platform offers a multitude of expert-curated live online courses such as dance, music, public speaking, art, and chess that are taught by subject-matter experts. These courses are specially designed to maximise the learning of children in the age group of 4 to 14. TalentGum is trusted by 1 lakh+ happy registered users across 71+ countries.

Renewals Sales and Client Servicing Executive Responsibilities:'

• Sending timely reminders to customers.
• Outbound telecalling to ensure that clients are renewing their courses on time.
• Helping existing customers with upgrades.
• Keeping thorough records of all current and potential clients.
• Ensuring achievement of Renewal Collection targets.
• Exceeding monthly, quarterly, semi-annual, and annual sales quotas.
• Gaining comprehensive knowledge about courses and clarifying information wherever required.
• Engage with customers at various points (welcome calls, service/feedback calls, renewal calls).
• Build strong client relationships by offering superior after-sales support, which includes welcome calls, service/feedback calls, and renewal calls.

Client Servicing and Renewals Executive Requirements:

• A bachelor's degree in business administration or a closely related field.
• 1-2 years of experience as a Renewal Sales Executive.
• The capacity to perform well under duress.
• Strong time- and project-management abilities.
• Excellent problem-solving and analytical abilities.
• Capable of effective communication.
• Superior customer service abilities.
• Leading, fast-paced start-up with an interactive and enthusiastic culture and flexible working hours
• Encourages project ownership, creative ideas, critical thinking, and constructive feedback.
• Leadership and learning opportunities, interaction with various stakeholders at all levels.
• Work directly with senior management to maximize career growth and exposure.