Senior Executive - Renewal Retention

HDFC ERGO General Insurance; Rakhiyal; On-site; INR 350,000 - 500,000; Full time

Job summary

HDFC ERGO General Insurance is seeking a Senior Executive - Renewal Retention to lead renewals and drive revenue through strong customer retention. The candidate should be self-motivated with robust follow-up skills, and capable of managing renewals across stages such as due, overdue, and lapse.

The role requires Graduate or MBA background with experience in customer service/renewals in life insurance, and a track record of achieving renewal targets via proactive outreach.

Qualifications

• Graduate or MBA from premier institute.

Responsibilities

• Lead and drive renewals to generate revenue through customer retention.
• Maintain rigorous follow-up and monitor renewals at all stages (Due/ Overdue/ Lapse).
• Communicate effectively with customers to resolve queries and build strong relationships.
• Achieve high monthly collections targets based on monthly/quarterly goals and provide superior customer service.
• Ensure calls are made within TAT with appropriate conversions.

Skills

Any Graduate

Education

Graduate

MBA

Job description

Posted On 18 Aug 2026

End Date 18 Aug 2027

Required Experience 0 - 4 years

Basic Section

New Job Title Senior Executive - Renewal Retention

No. Of Openings 1

Grade JM1

Campus/Non Campus Non Campus

Employment Type Permanent

Organisational

Company HDFC ERGO General Insurance

Legal Entity HDFC ERGO General Insurance

SBU/ Channel Health

Business Function Retention

Cost Center Code 1874

Department Retail Business Group

Function RBG

Business Zone West

Job Role TM - Customer Retention

Country India

Region West

City Sabarkantha

Physical Branch Modasa

Branch Code 2320

Type of Office Branch

Skills

Skill

Any Graduate

CERTIFICATION

Working Language

Job Description

The purpose of this role is to lead and drive renewals in order to generate revenue through customer retention. This job requires a self-motivated individual with strong traction & renewal chasing skills.

• Rigorous follow-up and strong monitoring of renewals on all stages e.g. Premium Paying (Due)/ Overdue/ Lapse etc.
• Strong communication and interpersonal skills to ensure timely resolution of customer queries (Internal and external) and built healthy work relations.
• To ensure high monthly collection based on the targets assigned on monthly and quarterly basis along with providing superior customer services
• Maximum numbers of customers to be contacted with-in the given TAT thru voice calls and SMS- s/ E-mails (wherever applicable) etc.
• To ensure that calling happen with-in TAT and required conversion as well.

Job Requirements

• Graduate / MBA from a premier institute.
• Experience of managing customer service/ renewals in any Life Insurance company.