Senior Renewal and Growth Specialist

Deltek; India; On-site; USD 340 - 795; Full time

Job summary

Join a forward-thinking company as a Senior Renewal & Growth Specialist, where you'll leverage your expertise in customer success and account management to drive revenue growth and retention. This role offers the opportunity to forecast and manage pipelines, collaborate with cross-functional teams, and enhance the customer experience through strategic renewal initiatives. If you're passionate about optimizing customer relationships and have a knack for identifying growth opportunities, this position is perfect for you. Contribute to a dynamic team in the software development industry, where your skills can make a significant impact.

Qualifications

• 5+ years in Customer Success or Sales focused on revenue growth.
• Intermediate proficiency in Salesforce and Gainsight required.

Responsibilities

• Manage pipeline and forecast renewals for existing customers.
• Collaborate with Sales and Customer Success to achieve targets.

Skills

Customer Success

Account Management

Sales

Revenue Growth

Retention Strategies

Forecasting

Education

Bachelor's degree in Business or related field

Tools

Salesforce

Gainsight

Job description

Day to day responsibilities for the Senior Renewal & Growth Specialist (R&G Specialist) may include, but are not limited to:

1. Forecasts, builds, and manages pipeline on a rolling 180-day basis, maintaining accurate documentation and statuses in Salesforce, Gainsight, etc.

2. Drives and closes renewal opportunities within assigned territory. This includes creating proposals and contracts, renewal documentation, quotes, and amendments including upgrades, downgrades, pricing, transfers, and migrations, ensuring timely and accurate processing of renewals.

3. Executes account plans that align with revenue growth targets, including renewal/multi-year renewal strategies and expansion roadmaps.

4. Identifies and pursues expansion opportunities by aligning product solutions and add-ons with customers’ evolving needs and goals. Migrates existing customers from legacy plans onto new packaging and pricing.

5. Retains and increases revenue in existing customer accounts by positioning desirable terms and competitive uplift targets, and proactively providing product renewal date, pricing details, and inquiry resolution to the customer.

6. Tracks and analyzes financial renewal forecasts metrics, tracking progress against targets and timelines, monitoring dashboards and account health indicators, and proactively addresses risks to retention or satisfaction, providing updates to management and Customer Success Managers.

7. Collaborates with Sales, Customer Success Managers, Legal, and Finance teams to ensure customer requirements are met and to provide a seamless customer experience and achieve renewal, uplift, retention, and expansion revenue targets, and to ensure successful, timely renewals and reduced churn risk.

8. Maintains up-to-date knowledge of Deltek’s competitive positioning in the marketplace.

9. Collaborates with Sales Operations to guide tool/process improvements and best practices.

10. Provides feedback to Renewal & Growth leadership to optimize the renewal experience.

11. Analyzes customer feedback to capture product expectations, experience, satisfaction, and abandonment propensity in the CRM system.

Qualifications:

1. 5+ years of experience in Customer Success, Account Management, or Sales, with a focus on revenue growth and retention.

2. Intermediate proficiency in Salesforce and Gainsight.

3. Experience with forecasting or revenue tracking.

4. Bachelor's degree in Business or a related field preferred.

Seniority level

Associate

Employment type

Full-time

Job function

Customer Service

Industries

Software Development