Renewal Manager

QualityKiosk Technologies; Mumbai; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

Qualitykiosk Technologies in Mumbai is seeking a Renewal Lead to drive SaaS renewal sales, upsell opportunities, and cross-licensing strategies across our enterprise accounts. You will manage the full customer lifecycle of renewals with a focus on revenue retention and growth.

This role is office-based in Mumbai, requiring 5+ years in SaaS sales or account management, strong stakeholder management, and proven experience with CRM systems to forecast pipelines and close renewals.

Qualifications

• 5+ years in SaaS renewals, account management or license renewals.
• Proven ability to manage the full customer lifecycle and renewals.
• Strong negotiation and relationship-building skills.
• Experience with CRM systems and structured sales processes.

Responsibilities

• Manage end-to-end renewal and cross-sell activities for assigned enterprise SaaS accounts.
• Identify upsell opportunities and cross-license licenses, modules, and services.
• Ensure timely renewals with minimal churn through client engagement and account planning.
• Develop understanding of client goals and position solutions to add value.
• Collaborate with pre-sales, product, and sales teams for tailored pitches and demos.
• Maintain relationship matrix across key accounts to improve stickiness.
• Track and forecast renewal and upsell pipelines using Salesforce and Quest.
• Aim to exceed monthly, quarterly and annual renewal and cross-sell quotas.
• Proven experience in SaaS sales, account management, or B2B enterprise sales.
• Understand non-license vs license-based selling models.

Skills

SaaS sales

Renewals

Account management

Cross-sell

Stakeholder management

CRM (Salesforce)

Forecasting

Negotiation

Tools

Salesforce

Quest

Job description

Qualitykiosk Technologies is hiring Renewal Sales Leads to drive SaaS renewal sales, upsell opportunities, and cross-licensing strategies across our key enterprise accounts.

The ideal candidate will be responsible for managing the entire customer lifecycle of renewal, with a focus on revenue retention and growth.

Will be required to be based out from client location and should come with good customer/ stakeholder management skills

Mode: Work from Office

Job Title: Renewal Lead -Renewal and License Cross Sales

Experience Required: 5+ years in SaaS Sales / Account Management / License Renewals

Job Overview:

We are seeking a proactive and experienced to drive SaaS renewal sales, upsell opportunities, and cross-licensing strategies across our key enterprise accounts. The ideal candidate will be responsible for managing the entire customer lifecycle of renewal, with a focus on revenue retention and growth.

Key Responsibilities:

• Manage end-to-end renewal and cross-sell activities for assigned enterprise SaaS accounts.
• Identify opportunities to upsell or cross-sell licenses, modules, and services.
• Ensure timely renewals with minimal churn through regular client engagement and strategic account planning.
• Develop deep understanding of client business goals and position solutions that enhance value.
• Collaborate with pre-sales, product, and sales team to deliver tailored pitches and product demonstrations.
• Maintain a strong relationship matrix across key accounts to improve stickiness and client satisfaction.
• Track, report, and forecast renewal and upsell pipelines using CRM tools like Salesforce, Quest etc.
• Achieve and exceed monthly, quarterly, and annual renewal and cross-sell quotas.
• Proven experience in SaaS sales, account management, or B2B enterprise sales.
• Strong understanding of non-license and license-based selling models (subscription, usage-based, etc.).
• Expertise in customer lifecycle management, renewal processes, and retention strategy.
• Ability to identify growth potential within existing accounts and design account expansion plans.
• Excellent negotiation, communication, and relationship-building skills.

Desired Candidate Profile:

• 5+ years of experience in SaaS renewals, client growth, or KAM roles.
• Exposure to enterprise client engagement and global sales operations.
• Self-motivated, performance-oriented, and capable of working independently.
• Prior experience with CRM systems and structured sales processes is essential.