Remote Telecaller-WFH

Cascade Headway; India; Remote; INR 201,000 - 312,000; Full time

Benefits offered by this job

Work From Home

Paid training

Career growth

Performance incentives

Professional development

National clients

Job summary

Cascade Headway Pvt. Ltd. is hiring enthusiastic Telecallers for its BPO team in India. You will handle outbound and inbound calls, record interactions in Zoho CRM, and use Zoho Voice for calling activities.

Fluency in local languages (Malayalam, Tamil, Kannada, Marathi, Telugu) is required, with basic English. Freshers welcome; work-from-home with flexible shifts and target-driven environment.

Qualifications

• Minimum Higher Secondary (Plus Two) or a graduate degree.
• Freshers and experienced candidates are welcome to apply.
• Previous telecalling/customer support/BPO/sales experience is a plus.

Responsibilities

• Make outbound calls to prospective and existing customers.
• Handle inbound calls professionally if assigned.
• Explain products or services clearly and confidently.
• Record customer interactions accurately in Zoho CRM.

Skills

Malayalam

Tamil

Kannada

Marathi

Telugu

Education

Higher Secondary/Graduate

Tools

Zoho CRM

Zoho Voice

Job description

Job Summary

Category: Customer Service Location: Job Summary Cascade Headway Pvt. Ltd. is looking for enthusiastic and customer-focused Telecallers to join our growing Business Process Outsourcing (BPO) team. The selected candidates will be responsible for making and receiving customer calls, managing customer interactions through Zoho CRM and Zoho Voice, maintaining accurate records, and delivering excellent customer service. We are hiring candidates who are fluent in the local language of their respective state. Open Positions Malayalam Telecaller (Kerala) Tamil Telecaller (Tamil Nadu) Kannada Telecaller (Karnataka) Marathi Telecaller (Maharashtra) Telugu Telecaller (Andhra Pradesh & Telangana)

Key Responsibilities

• Make outbound calls to prospective and existing customers.
• Handle inbound customer calls professionally (if assigned).
• Explain products or services clearly and confidently.
• Record customer interactions accurately in Zoho CRM.
• Use Zoho Voice for all assigned calling activities.
• Schedule follow-up calls and appointments.
• Address customer queries and resolve basic concerns.
• Escalate complex issues to the Team Leader or Supervisor.
• Meet daily call and productivity targets.
• Maintain professionalism, confidentiality, and data security at all times.
• Participate in training sessions and team meetings.

Requirements

Required Qualifications

• Minimum Higher Secondary (Plus Two) or any Graduate.
• Freshers and experienced candidates are welcome to apply.
• Previous experience in Telecalling, Customer Support, BPO, or Sales is an added advantage.

Required Skills

• Fluency in at least one of the following languages: Malayalam Tamil Kannada Marathi Telugu
• Basic English communication skills.
• Good verbal communication and interpersonal skills.
• Basic computer knowledge.
• Ability to learn CRM software and follow company processes.
• Positive attitude and willingness to achieve targets.

Work From Home Requirements

• Personal Laptop or Desktop Computer OR Mobile Phone
• Stable high-speed Internet connection.
• USB headset with microphone. (noice reduction )
• Quiet and distraction-free working environment.
• Reliable power backup is preferred.

Benefits

• Working Hours 8-hour shift (as per client requirements).
• Weekly off as per company policy.

Salary

Salary Salary will be based on experience, communication skills, and interview performance.

Benefits

• Work From Home opportunity.
• Paid training.
• Career growth opportunities.
• Performance-based incentives.
• Professional development and continuous learning.
• Opportunity to work with leading national clients.

Selection Process

• Resume Screening
• HR Interview
• Language Assessment
• Voice & Communication Test
• Process Training
• Final Selection