Telecaller Executive

Technothinksup Solutions Pvt Ltd; Odisha; Remote; INR 167,000 - 279,000; Full time

Benefits offered by this job

Competitive salary and incentives

Career advancement opportunities

Comprehensive training and ongoing PD

Supportive team environment

Job summary

Technothinksup Solutions Pvt Ltd is seeking a Telecaller Executive to join our team. You will manage inbound and outbound calls, address inquiries, and deliver outstanding service to customers. A friendly, confident demeanor and the ability to handle high call volumes are essential.

The role emphasizes clear communication, CRM tool usage, and a commitment to customer satisfaction. This is a full-time remote position with training, incentives, and opportunities for growth within the company.

Qualifications

• Excellent verbal communication and listening skills.
• Ability to handle high call volumes and de-escalate issues.
• Fluency in English, Hindi, or Marathi is a plus.
• Experience with CRM software and call center systems preferred.

Responsibilities

• Handle inbound and outbound calls professionally.
• Address customer inquiries and resolve issues promptly.
• Maintain detailed records of calls and interactions.
• Identify customer needs and offer suitable solutions.
• Provide product/service information and promote offerings.
• Follow up to ensure resolution and satisfaction.
• Achieve daily/weekly/monthly call targets and KPIs.
• Collaborate with sales and support for seamless service.
• Continuously update knowledge of products and promotions.
• Maintain positive attitude and empathy in interactions.

Skills

Verbal communication

Active listening

Problem solving

De-escalation

Multilingual

CRM familiarity

Call center environment

Customer-centric

Education

UG/ Diploma

Tools

Zoho CRM

Salesforce

Microsoft Office

Job description

We are seeking a highly motivated and customer-focused Telecaller Executive to join our team at Technothinksup Solutions Pvt Ltd. As a Telecaller Executive, you will be the voice of our company, responsible for managing inbound and outbound calls, addressing customer inquiries, and providing outstanding service. Your primary goal will be to drive customer satisfaction and support our business growth by ensuring a positive experience for every caller.

The ideal candidate should possess excellent communication skills, a friendly and confident demeanor, and the ability to handle a high volume of calls efficiently.

Job Roles & Responsibilities

• Handling inbound and outbound calls professionally and courteously.
• Answering customer queries, providing information, and resolving issues in a timely manner.
• Maintaining accurate and detailed records of all calls and customer interactions.
• Identifying customer needs and offering appropriate solutions or services.
• Providing product/service information to customers and promoting offerings.
• Following up with customers to ensure their inquiries are resolved and their experience is satisfactory.
• Achieving daily/weekly/monthly call targets and KPIs as set by the company.
• Collaborating with the sales and support teams to ensure a seamless customer experience.
• Continuously updating knowledge of company products, services, and promotions.
• Maintaining a positive attitude and demonstrating empathy in all customer interactions.

Telecaller Executive Requirements

• Strong verbal communication skills.
• Excellent listening and problem-solving abilities.
• Ability to manage and de-escalate difficult conversations.
• Proficiency in multiple languages is a plus (e.g., English, Hindi, Marathi).
• Familiarity with CRM software and call center systems.
• Ability to work in a fast-paced environment and handle a high volume of calls.
• Customer-focused attitude with a strong desire to help and resolve issues.

Tools And Technologies

• CRM Software (e.g., Zoho CRM, Salesforce).
• Call Center Software.
• Microsoft Office Suite.

Perks And Benefits

• Competitive salary and incentives.
• Opportunities for career advancement within the company.
• Comprehensive training and ongoing professional development.
• Supportive work environment with a focus on teamwork and collaboration.

What's in it for you?

• A dynamic and challenging role in a growing company.
• The chance to be part of a supportive team with opportunities for career growth.
• A flexible work environment that allows for personal growth and work-life balance.
• Exciting incentives and rewards for achieving targets.

An applicant must be a strong fit with Technothinksup core values:

• Honesty, integrity, and fairness.
• Respect for individual ability, creativity, and diversity.
• Teamwork and open communication.
• Passion and commitment.
• Enjoyment of work and life.

Educational Qualification

• UG: Any degree or diploma is preferred.

Job Location

• Work From Home (Kolhapur | Pune | Bangalore)

Employment Type

• Full-Time Permanent