CRM WFH

Zoho; Coimbatore District; Hybrid; INR 112,000 - 167,000; Full time

Benefits offered by this job

Performance incentives

Target-based incentives

Job summary

Zoho is seeking a motivated CRM WFH Specialist to join our customer service team. You will handle telecalling, support, and inside sales activities from home, using Zoho CRM to manage interactions and generate insights. English and local language communication are essential to engage customers effectively.

This remote role offers Rs.10,000+ monthly, with performance and target-based incentives. The position requires 2–3 years of relevant experience and strong Excel skills for reporting and data

Qualifications

• 2–3 years of experience in customer support, inside sales, or tele calling roles.
• Proven hands-on experience with Zoho CRM and Excel for data entry and reporting.
• Excellent verbal and written English communication, plus local language skills.
• Ability to work remotely with strong self-discipline and time management.

Responsibilities

• Conduct outbound and inbound tele calling to engage customers and drive sales.
• Provide high-quality customer service, address inquiries, and resolve issues.
• Maintain accurate customer records in Zoho CRM.
• Generate reports on interactions, leads, and performance metrics using Excel and CRM tools.
• Collaborate with sales and support teams to follow up on leads and improve retention.
• Monitor feedback to identify trends and suggest improvements.
• Support inside sales by qualifying leads and scheduling follow-ups.
• Ensure compliance with policies, data privacy standards, and SLAs.

Skills

CRM software

Telecalling

Data analysis

English communication

Tools

Zoho CRM

Excel

Job description

We are seeking a motivated and customer-focused CRM WFH Specialist to join our dynamic customer service team. This role is pivotal in driving customer engagement, supporting sales initiatives, and ensuring seamless communication across client touchpoints. As a CRM WFH Specialist, you will play a key role in managing customer interactions through tele calling, providing timely support, and contributing to inside sales efforts—all while leveraging advanced CRM tools such as Zoho. Your ability to communicate effectively, analyze data, and generate actionable reports will directly impact customer satisfaction and sales performance. This position offers a flexible work-from-home setup, making it ideal for professionals who thrive in autonomous, results-driven environments. If you are passionate about delivering exceptional service and driving business growth through strategic customer engagement, this is your opportunity to make a meaningful impact.

Responsibilities

• Conduct outbound and inbound tele calling to engage customers, provide support, and drive sales conversions.
  
• Deliver high-quality customer service by addressing inquiries, resolving issues, and ensuring satisfaction
  
• Maintain accurate and up-to-date customer records in the CRM system (Zoho)
  
• Generate regular reports on customer interactions, sales leads, and performance metrics using Excel and CRM tools
  
• Collaborate with sales and support teams to follow up on leads and improve customer retention
  
• Monitor and analyze customer feedback to identify trends and recommend improvements.
  
• Support inside sales initiatives by qualifying leads and scheduling follow-ups.
  
• Ensure compliance with company policies, data privacy standards, and service-level agreements
  

Requirements

Requirements

• 2–3 years of experience in customer support, inside sales, or tele calling roles
  
• Proven experience in using CRM platforms, with hands-on knowledge of Zoho CRM
  
• Strong proficiency in Microsoft Excel for data entry, analysis, and reporting
  
• Excellent verbal and written communication skills in English and local language(s)
  
• Ability to work independently in a remote, home-based environment with self-discipline and time management
  
• Strong organizational skills and attention to detail
  
• Basic understanding of sales processes and customer lifecycle management
  
• Reliable internet connection and a dedicated workspace conducive to remote work
  
• Willingness to work flexible hours, including evenings and weekends, as required
  

Work Location: Remote (Work From Home)

Salary: Rs.10,000+ (based on experience and performance)

2 types of incentives (Performance + Target/Closure based)